POSITION SUMMARY

The Customer Relationship Management Applications Specialist will act as a liaison between marketing, service lines and technology.   The Customer Relationship Management Application Specialist will be involved in all aspects of the software development life cycle, from project/feature backlog prioritization, requirement engineering, and development oversight through testing, release and support for products serving our institutional end users. This individual will also be responsible for point and click administration and configuration of key systems.

Creative problem solving, impeccable communication and attention to detail are key skills expected in this role.

QUALIFICATIONS

EDUCATION:  Bachelor’s Degree required preferably in a business, computer or information technology, or related field.

LICENSE/CERTIFICATION:

EXPERIENCE:  

Previous Customer Relationship Management administration (Salesforce/MS Dynamics) experience preferred.  Salesforce experience (Marketing Cloud, Health Service Cloud, Ad Studio, Datorama) Preferred.  Previous experience working in an agile environment preferred. 

PERFORMANCE EXPECTATIONS

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT

This position requires some walking/standing and may have prolonged periods of sitting. Works with such equipment as computer terminal, fax machine, printer, telephone and copier.  Position requires some travel, flexibility of hours including weekends, evenings and on-call duties as well as lifting up to 20 lbs. Essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to department leadership.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.