Critical Services Technician Job ID 218210 Posted 14-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London. About the Role: As a CBRE Critical Services Technician, you will resolve and complete day-to-day work orders to meet customer satisfaction targets and ensure completion in the time frame required. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments. Role Responsibilities: • Qualify and act as an appointed Authorized Person (AP) within 6 months from onboarding. • Maintain an up-to-date log of work completed and outstanding items through the in-house system. • Ensure that all contractors and staff comply with all company, client safety, and security requirements. • Participate in the critical services training program. • Ensure effective communication with the client and management team is maintained. • Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems. • Provide holiday, training & sickness cover for other members of the shift team. • Track and complete Critical Services Planned Preventative Maintenance and provide condition assessments of plant and equipment. • Log and action all out-of-line situations with incident reports. • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. • Impact through clearly defined duties, methods, and tasks are described in detail. • Deliver own output by following defined procedures and processes under close supervision and guidance. **Role Requirements:** **Skills:** Essential- •Good technical & faultfinding skills •Educated to a minimum of City & Guilds in Electrical (or HNC) •Excellent administrative skills •Computer literate •Highly conversant in Microsoft Office suite •Strong interpersonal and communication skills •Procedure writing Desirable- •Apprenticeship (or equivalent programme in Electrical / Mechanical Installation). •Report writing **Knowledge:** Essential- •Excellent knowledge of the operation of Mechanical & Electrical Services •Ability to interrogate and operate BMS systems •Knowledge of business-critical services i.e., UPS, Generators and Comms Rooms etc Desirable- •18th Edition IEE regs •HV Trained **Aptitude:** Essential- •Must be able to work under own initiative. •High level of personal integrity •Takes ownership of issues and ensures completion. •Able to organize and manage own workload. •Good communication skills both verbal and written to all seniority levels. •Understanding of customer needs and standards. •Presentable and smart always •Self motivated with drive to exceptional service •Incumbents must have a high level of energy, confident and stable in manner. •Organised, able to prioritise and deliver within high pressure, business critical environments. •Committed to the delivery of excellent customer service. •Able to work under pressure whilst remaining calm and focused. •Able to make sound decisions based on fact and experience. •Working with team members **Circumstances:** Essential- •Required to work 0800-1700, Mon – Fri •Provide out of hours accessibility as part of escalation procedure. •Must be flexible regarding working hours **Core Competencies:** Essential- •Exceptional customer focus •Good understanding of customer requirements •Able to build enduring relationships. •High level of responsiveness •Good verbal and written communication skills •Analytical Desirable- •Personal drive for results – works to exceed goals, expectations, and standards **About CBRE Global Workplace Solutions:** As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” **Application Process:** Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. \#GWSEMEA CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)