Critical Services Manager (Sedenak) Job ID 213397 Posted 04-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers Location(s) Batu Pahat - Johor - Malaysia, Johor Bahru - Johor - Malaysia, Kulai - Johor - Malaysia **About the Role:** As a CBRE Critical Services Manager, you will manage the department that resolves and completes day-to-day work orders to meet customer satisfaction. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments. **What You’ll Do:** + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Review work logs and outstanding items through the in-house system to ensure completion. Retain records and present to client upon request. + Require contractors and staff to comply with all company, client safety, and security requirements. Approve new vendors and maintain relationships with current ones. + Develop and implement critical services training programs. + Meet regularly with Sr management and key stakeholders to provide status reports. + Share advanced expertise and industry experience with the team to help resolve operational problems. + Evaluate Planned Preventative Maintenance assessments of plant and equipment and approve improvements and upgrades. + Confirm all out-of-line situations are documented with incident reports and resolved within a timely manner. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)