Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing. As a Credit Verification Specialist in auto finance, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process will be responsible for working with credit analysts, funders and loan integrity officers to investigate factors that need to be clarified with customers and subsequently contacting customers to obtain the required information. The verification process is based on existing credit policies and operations procedures.

You will be managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.

Job responsibilities

Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligenceInteract with dealers, external customers and internal departments within ChaseConduct employment and insurance verificationInvestigate and verify pertinent loan informationPerform application rekeys to identify and correct application submission errorsMeet or exceed quality control auditsParticipate in the document retention process

Required qualifications, capabilities, and skills

Strong communication skillsStrong teamwork skills and ability to meet deadlinesCustomer service and/or retail sales experienceAttention to detailAbility to multitask and adapt within a changing environmentInterpersonal and problem-solving skills

Preferred qualifications, capabilities, and skills

Auto Finance experienceExperience within a call center environment 

HOURS FOR THIS ROLE:  10 AM - 7 PM CENTRAL TIME WITH ROTATING SATURDAYS.

IN OFFICE MONDAY THROUGH FRIDAY, HOWEVER, SATURDAYS ARE WORK FROM HOME