Credit Control Executive, Treaty Reinsurance Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like Credit Control Matters · Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures · Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team and escalate to team leader when required. Ensure accuracy and quality control on reconciliation matters. · Research on unidentified cash balances, when necessary, that are responsible under your care and discuss issues/suggested solutions to resolve matters within the team and escalate to team leader when required · Perform cash allocation within 3 working days and ensure settlement is made to relevant parties as per procedures · Resolve reconciliation discrepancies with internal and external business partners in a timely manner · Acknowledgement of email within a day if not able to attend to emails immediately. Handle queries both internally and externally within 3 working days upon receipt of email. · Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required. · Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead. · Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues · Ensure documents such as banking details are in accordance with procedures · Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts – TPA and JBA/BSA to be in place · Proper risk management on payments and receipts · All pending matters to be resolved within a month and escalate when required to Team Leader Adhoc Matters · Engage actively with Service Advocates for the efficient collection of balances · All other duties as required by the management. · Audit confirmation when required · Stay up to date on system matters affecting day to day operations, service level and outputs Create Client Value · Forms insights based on client needs, own expertise and Aon’s capabilities; shares even if they differ from clients’ point of view · Prepares for client work by familiarizing oneself with Aon knowledge and experience relevant to the type of client and/or problem (demonstrating the Aon United principles) · Contributes to proposals and bid processes for clients and prospects · Communicate with internal and external stakeholders, sales team, and other operating units to resolve issues, answer questions, and provide assistance. Managing expectations of various stakeholders using clear, professional and concise communication · Research and liaise with clients and reinsurers as questions arise. Meeting clients’ and reinsurers’ needs through consultative and strategic approach. · Relationship management and building of rapport with clients and reinsurers · Work with clients on timeliness of clients’ remittances; pursue issues, as needed / Solution focus problem solving · Stays up to date on market information, including client’s/reinsurer’s internal structure and changes affecting Aon work · Provides timely response to requests while independently delivering outstanding work product Develop Teams · Develops own expertise to effectively meet client needs by problem solving distinctive solutions while ensuring procedures are followed · Work with senior team members to identify and offer solutions to problems and disputes. · Ensure consistent support for other team members especially in the form of covering their work when team members are on leave, Ensure knowledge sharing · Demonstrate readiness to work within and across teams and help out in other areas in time of peak workflow. · Assist other team members in effecting collections as needed, particularly if a dispute arises. Providing support to team members on credit control matters · Communicate with Sales team on any collection issues, problem markets, transactional audits. · Responds promptly, thoughtfully, and effectively to changing work environments, priorities, and situations; handles multiple tasks · Help foster and maintain a productive working relationship among internal/external stakeholders, including our outsource partner · Solicits and accepts coaching and feedback to improve one’s own performance · Collaborates with others in a cross-culturally competent way; has awareness of own culture and how it differs from others · Treats everyone with respect and dignity; embraces diversity. Cultivate positive, safe and inclusive working environment · Consistently performs responsibility to the best of ability · Takes accountability for own development; assists with orienting new hires / new team members Enable Innovation · Actively seeks additional knowledge through fact-finding, on job training, internal and external courses. Initiate discussion with team lead to bridge knowledge gap. · Builds own skills and shares new ideas and information towards continuous improvement of service standards, processes and turnaround time to internal/external stakeholders. · Clear, concise and professional communication and business writing · Oversees accuracy of roles for clients in Contact Management System, and Special Handling for Roles and Banking Details for clients and reinsurers. · Actively participates in projects surrounding process efficiency, standardization and automation i.e. UAT Testing, PPV Testing, · Develop knowledge of client / reinsurer payment themes to identify new solutions to improve claims payment performance and premium payment performance · Participate in assignments emanating from global work groups and etc. Deliver Business Results · Providing input on improving operational efficiency · Conform to strict performance standards and procedures in credit control matters · Ensure all documents are in place and filed for audit purposes for receivables/payables· Review internal statistical data to identify hot spots and solutions to meet business objectives · Understands basic business and financial concepts and their impact on our business · Acquires and uses knowledge of relevant technology and processes · Managing workload by constant communication with the line manager to prevent any foreseeable Service Level Agreement breaches. Prioritizes work according to the business needs and time taken; reprioritize if needed. Communicates progress and any roadblocks. · Escalation of matters that might cause reputational damage, data breaches, financial impact to the company, legal and compliance implication · Monitor compliance with terms of trade and premium payment warranties and liaise with sales team when required. Ensure extension is requested by broker before the due date. · Conduct territory review meeting (frequency dependent on territory) · Preparation of outstanding balances/credit control information for the sales team during renewal period. Updates to be given in timely manner before renewal · Proactively monitor outstanding balances on a monthly basis and discuss with SA team on any assistance required. Written escalation / update to brokers and manager on ongoing issues Skills and experience that will lead to success + Bachelor’s in business / Finance or equivalent + 3-4 years of experience in Credit Control and/or Technical Accounting + Good written and verbal communications skills in English + Team player, ability to multi-task, work independently and communicate in a dynamic team environment + Meticulous and able to multi-task under tight deadlines - exceptional attention to detail + Proficiency in MS Office including Word, Excel and PowerPoint + Strong negotiation skills and ability to present to senior stakeholders in a professional environment How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-SS5 2574562 Credit Control Executive, Treaty Reinsurance Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like Credit Control Matters · Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures · Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team and escalate to team leader when required. Ensure accuracy and quality control on reconciliation matters. · Research on unidentified cash balances, when necessary, that are responsible under your care and discuss issues/suggested solutions to resolve matters within the team and escalate to team leader when required · Perform cash allocation within 3 working days and ensure settlement is made to relevant parties as per procedures · Resolve reconciliation discrepancies with internal and external business partners in a timely manner · Acknowledgement of email within a day if not able to attend to emails immediately. Handle queries both internally and externally within 3 working days upon receipt of email. · Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required. · Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead. · Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues · Ensure documents such as banking details are in accordance with procedures · Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts – TPA and JBA/BSA to be in place · Proper risk management on payments and receipts · All pending matters to be resolved within a month and escalate when required to Team Leader Adhoc Matters · Engage actively with Service Advocates for the efficient collection of balances · All other duties as required by the management. · Audit confirmation when required · Stay up to date on system matters affecting day to day operations, service level and outputs Create Client Value · Forms insights based on client needs, own expertise and Aon’s capabilities; shares even if they differ from clients’ point of view · Prepares for client work by familiarizing oneself with Aon knowledge and experience relevant to the type of client and/or problem (demonstrating the Aon United principles) · Contributes to proposals and bid processes for clients and prospects · Communicate with internal and external stakeholders, sales team, and other operating units to resolve issues, answer questions, and provide assistance. Managing expectations of various stakeholders using clear, professional and concise communication · Research and liaise with clients and reinsurers as questions arise. Meeting clients’ and reinsurers’ needs through consultative and strategic approach. · Relationship management and building of rapport with clients and reinsurers · Work with clients on timeliness of clients’ remittances; pursue issues, as needed / Solution focus problem solving · Stays up to date on market information, including client’s/reinsurer’s internal structure and changes affecting Aon work · Provides timely response to requests while independently delivering outstanding work product Develop Teams · Develops own expertise to effectively meet client needs by problem solving distinctive solutions while ensuring procedures are followed · Work with senior team members to identify and offer solutions to problems and disputes. · Ensure consistent support for other team members especially in the form of covering their work when team members are on leave, Ensure knowledge sharing · Demonstrate readiness to work within and across teams and help out in other areas in time of peak workflow. · Assist other team members in effecting collections as needed, particularly if a dispute arises. Providing support to team members on credit control matters · Communicate with Sales team on any collection issues, problem markets, transactional audits. · Responds promptly, thoughtfully, and effectively to changing work environments, priorities, and situations; handles multiple tasks · Help foster and maintain a productive working relationship among internal/external stakeholders, including our outsource partner · Solicits and accepts coaching and feedback to improve one’s own performance · Collaborates with others in a cross-culturally competent way; has awareness of own culture and how it differs from others · Treats everyone with respect and dignity; embraces diversity. Cultivate positive, safe and inclusive working environment · Consistently performs responsibility to the best of ability · Takes accountability for own development; assists with orienting new hires / new team members Enable Innovation · Actively seeks additional knowledge through fact-finding, on job training, internal and external courses. Initiate discussion with team lead to bridge knowledge gap. · Builds own skills and shares new ideas and information towards continuous improvement of service standards, processes and turnaround time to internal/external stakeholders. · Clear, concise and professional communication and business writing · Oversees accuracy of roles for clients in Contact Management System, and Special Handling for Roles and Banking Details for clients and reinsurers. · Actively participates in projects surrounding process efficiency, standardization and automation i.e. UAT Testing, PPV Testing, · Develop knowledge of client / reinsurer payment themes to identify new solutions to improve claims payment performance and premium payment performance · Participate in assignments emanating from global work groups and etc. Deliver Business Results · Providing input on improving operational efficiency · Conform to strict performance standards and procedures in credit control matters · Ensure all documents are in place and filed for audit purposes for receivables/payables· Review internal statistical data to identify hot spots and solutions to meet business objectives · Understands basic business and financial concepts and their impact on our business · Acquires and uses knowledge of relevant technology and processes · Managing workload by constant communication with the line manager to prevent any foreseeable Service Level Agreement breaches. Prioritizes work according to the business needs and time taken; reprioritize if needed. Communicates progress and any roadblocks. · Escalation of matters that might cause reputational damage, data breaches, financial impact to the company, legal and compliance implication · Monitor compliance with terms of trade and premium payment warranties and liaise with sales team when required. Ensure extension is requested by broker before the due date. · Conduct territory review meeting (frequency dependent on territory) · Preparation of outstanding balances/credit control information for the sales team during renewal period. Updates to be given in timely manner before renewal · Proactively monitor outstanding balances on a monthly basis and discuss with SA team on any assistance required. Written escalation / update to brokers and manager on ongoing issues Skills and experience that will lead to success + Bachelor’s in business / Finance or equivalent + 3-4 years of experience in Credit Control and/or Technical Accounting + Good written and verbal communications skills in English + Team player, ability to multi-task, work independently and communicate in a dynamic team environment + Meticulous and able to multi-task under tight deadlines - exceptional attention to detail + Proficiency in MS Office including Word, Excel and PowerPoint + Strong negotiation skills and ability to present to senior stakeholders in a professional environment How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-SS5