Description Position Title: Credit and Collections Specialist Reports To: Controller Position Type: Full-Time Location: Vermont Position Overview The Accounts Receivable Credit and Collections Specialist is responsible for processing and posting customer remittances, reviewing receivable balances, and managing collections for overdue accounts. This role also provides administrative support to the Controller, assists with incoming mail, offers backup for accounts payable and invoicing functions, and coordinates with Sales and Customer Service departments. Primary Responsibilities + Maintain organized physical file systems for customer remittance batches, credit applications, credit limit increases, and collections, including annual file rotation. + Manage overdue accounts to ensure timely payments and preserve positive customer relationships. + Identify payment issues and apply appropriate collection strategies on delinquent accounts. + Maintain and update credit terms and key data within the master ERP file. + Process and post customer remittances using the bank desktop deposit system and ERP in a timely manner. + Analyze credit reports and financial data to assess customer creditworthiness and make recommendations to the CFO. + Communicate with insurance companies regarding delinquent accounts, claims, annual sales declarations, customer data, and credit analysis. + Prepare documentation for temporary credit limit increases and release sales orders once approved by management. + Research and interpret accounting data to answer business and financial questions. + Collaborate with Operations to ensure timely processing of communications and data. + Review sales orders and maintain credit holds in the ERP as needed. + Release accurate sales orders for shipment and process manual credits/invoices as requested. + Conduct credit reference checks and obtain credit/DNB history for new and existing customers. + Provide backup support for the AR Invoicing Specialist. + Assist with manual credits for sales spiff programs. + Calculate sales rebates, customer co-ops, early payment discounts, and other sales reserves. + Provide backup entry for accounts payable related to inbound and outbound freight invoices. + Maintain confidentiality and protect organizational value. + Adhere to all applicable ISO standards. + Use required Personal Protective Equipment and demonstrate sound firearms safety protocols. + Keep workstations and department areas clean; promptly report safety and maintenance issues. + Maintain professionalism, communicate effectively, and support a collaborative work environment. + Participate in daily 5S workplace organization initiatives. + Other duties as assigned. Requirements Qualifications & Skills + High school diploma required; at least 5 years of experience + Strong understanding of general ledger accounts. + Excellent organizational skills and ability to effectively work in a team environment. + Proficiency with Microsoft Office Suite. + Attention to detail and accuracy. + Ability to prioritize tasks and manage several assignments simultaneously. + Physical ability to sit frequently, use hands, communicate, reach, stand, walk, stoop, kneel, crouch, or crawl as needed. + Must possess close vision ability. Working Conditions Work is performed in a climate-controlled office and heated manufacturing/warehouse facility. Exposure to extreme temperature variations, poor ventilation, fumes, or gases is limited. The environment includes moderate noise from light manufacturing, shipping, and standard office equipment. No known environmental hazards are present. Physical Demands + Ability to lift standard office objects up to 20 lbs. + Capable of working at a computer for extended periods. + Willingness to work extra hours as needed for project deadlines and workload requirements. Disclaimers + This description is not intended to be a comprehensive list of all duties. Management reserves the right to modify job responsibilities as needed for business needs. + This job description does not guarantee employment or represent an employment contract. Employment is at-will and may be terminated by either party for any legal reason. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .