Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions.

How you will contribute

You will:

Resolve complex queries that have been escalated for a portfolio of customersCoordinate and chair the governance meeting with senior stakeholdersGo to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizationsTake ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductionsCollaborate with sales and other functions to manage debt collection and quickly resolve disputes . Provide guidance to the shared services team to ensure that collection of overdues are minimized along with invalid debt

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Good numerical, analytical and logical reasoning skillsHands-on experience in Microsoft office applicationsHigh-level SAP competenceExperience in a fast-moving consumer goods or consumer packaged goods companyExperience in a customer-facing roleExperience in order-to-cash environmentCredit control experienceStrong analytical and problem solving skills

Información sobre el rol

Ejecutar de manera proactiva el cobro de efectivo de acuerdo con los términos acordados y los flujos de proceso de cuentas asignadasHacer seguimiento de los planes de pago y gestión sobre  de las facturas vencidas con los clientes.Generar reportes de gestión y riesgo de overdue y bad debt de cuentas a su cargo.Enviar estados de cuenta a clientes y requerir información de pago.Conciliar estados de cuenta y aceptación de facturas  con reportes/sistemas de clientes.Comunicar de manera oportuna y gestionar con las funciones adecuadas para asegurar la compensación o recuperación de las deducciones.Asegurar la identificación/ asignación precisa y oportuna de los pagos de clientes y la aplicacion a las facturas en el sistema.Garantizar la pronta conciliación de los créditos con las deducciones y dar visibilidad de riesgos.Soporte para procesos de auditoría interna y externa.Gestionar las garantías de los clientesGestionar las disputas y las reconciliaciones de cuenta con el departamento de ventas y con los clientesSupervisar las agencias de cobranza externas,Evaluar comportamiento y variables financieras para creación de nuevos clientes y manejo de riesgo de clientes existentes.

Requisitos del rol

Experiencia mínima de 4 años en cartera, créditos, aplicación de pagos, contabilidad, finanzas.Profesional en Economía, Administración de Empresas, Contabilidad, Finanzas, Ingenieria o carreras afines.Conocimiento en MS Office y excelente manejo de excel.Inglés avanzado. Experiencia en compañías de Consumo Masivo. Deseable.Manejo de SAP.

Qué ingredientes aportarás

Habilidades de organización y gestión del tiempo.Capacidad para analizar datos y poner ideas en práctica enfocado en el cumplimiento de los KPI.Pensamiento crítico, atención al detalle y orientación al cliente.Excelentes habilidades de comunicación,  trabajo en equipo y capacidad de influencia.

No Relocation support available

Business Unit Summary

Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Credit & Collections Management (BTC)

Customer Service & Logistics