Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director within the Lending Customer Acquisition Experiences team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets

Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth

Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

Owns product performance and is accountable for investing in enhancements to achieve business objectives

Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Oversee the end-to-end Product roadmap for the Account Opening and Shopping journey within Card including vision, development, risk management, and business growth targets

Lead the discovery and development of CARD Products and methodologies to enhance the customer experience and drive business growth

Foster a culture of innovation and collaboration within the team.

Lead and coordinate complex Product initiatives across multiple areas, driving strategy alignment, prioritization decisions, and optimal sequencing

Build robust partnerships with the Quad (Product, Experience, Tech/Architecture/Data & Analytics) to achieve results

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applications

Extensive knowledge of the product development life cycle, technical design, and data analytics

Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Experience driving change within organizations and managing stakeholders across multiple functions

Extensive experience with all stages of the Product development life cycle, including technical design, solution, and optimization post-launch

Exceptional ability to understand data and leverage analytic insights to continually improve the experience and reach/exceed OKRs

Demonstrated ability to execute in a demanding technology space, with multiple co-suppliers, juggling multiple complex dependencies and modernization efforts

Expertise and comfort in building out and owning a Product roadmap, backlog, and full end-to-end execution, with adherence to Agility principles

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related field

Deep understanding of the needs of the customer acquisitions journey from shopping through origination in a co-brand partnership context

Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.

Consumer and Business Banking domain knowledge and related lending/credit account opening, or similar onboarding experience strongly preferred

Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery

Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience