Job Purpose

The Credit & Collections Specialist is responsible for managing an assigned portfolio of customers and ensuring timely and accurate billing, documentation submission, collections follow-up, and dispute resolution. The role requires strong attention to detail, adherence to established procedures, and effective coordination with internal and external stakeholders.

Key ResponsibilitiesCustomer Account Management

Manage a designated portfolio of customer accounts and maintain accurate and up-to-date records.

Download weekly customer statements and review outstanding balances.

Prepare invoices and required supporting documents, including delivery notes, purchase orders, and proof of service.

Submit invoices through the appropriate channels, including email, online customer portals, or in-person delivery as required.

Collections Activities

Follow up on outstanding receivables in accordance with credit terms.

Monitor aging reports and initiate reminders, follow-ups, and escalation procedures.

Record all interactions and maintain detailed documentation of follow-up actions and customer commitments.

Dispute Management

Identify and escalate disputes related to pricing, quantity, delivery, or documentation.

Coordinate with Sales, Supply Chain, Customer Service, and Finance teams to resolve issues promptly.

Track open disputes and ensure timely closure.

ERP and Reporting

Utilize SAP (or similar ERP systems) for invoice retrieval, documentation, reporting, and account inquiries.

Prepare required weekly and monthly reports for management review.

Maintain accuracy of financial data and support reconciliation activities when required.

Process Knowledge

Demonstrate a clear understanding of the order-to-cash (O2C) process and product delivery workflows.

Ensure compliance with internal controls, company policies, and documentation standards.

Qualifications & Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.

1–3 years of experience in credit, collections, accounts receivable, or related finance roles.

Strong proficiency in SAP or an equivalent ERP system.

Advanced Excel skills, including VLOOKUP, SUMIFS, pivot tables, and data validation.

Strong organizational, communication, and follow-up skills.

High level of accuracy, professionalism, and reliability.

Valid Saudi driving license required.

Ability to work independently while managing multiple accounts and deadlines.