Country Operations Lead Job ID 220139 Posted 30-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Development, Executive Management, Facilities Management, Sales Support, Workplace Strategy Location(s) Budapest - Budapest - Hungary **Join us and shape the future of operations!** Are you passionate about operational efficiency, outstanding client relationships, and strategic growth? Then this is the place for you! We are looking for an experienced **Country Operations Lead** to join our dynamically growing team—someone who will play a key role in fulfilling contractual obligations, ensuring service excellence, and driving business growth. **Main responsiblities:** **Strategic and Operational Leadership** + Ensure the fulfillment and overachievement of contractual obligations while continuously improving service quality. + Proactively identify and capitalize on business growth opportunities, including the acquisition of new services and projects, and support contract renewals. **Process Improvement and Operational Excellence** + Drive continuous improvement of operational processes and implement efficiency-enhancing measures. + Establish, analyze, and develop performance indicators and benchmarking systems. + Ensure regulatory compliance and manage the preparation and execution of audits. + Prepare regular and ad hoc reports for senior management and clients. **Support in New Contract Mobilization** + Actively participate in sales and transition processes, including site visits, presentations, and mobilization activities. + Organizational and Financial Performance + Support the development of local and regional financial plans, including revenue and profit targets, reduction of WIP and outstanding receivables, and enhancement of cost efficiency. + Optimize organizational structures to balance service excellence with cost-effectiveness. **Leadership and Human Resources Management** + Ensure the presence of competent, well-trained teams and support succession planning and leadership development. **Client Relations and Service Quality** + Manage key client relationships, ensure customer satisfaction, and continuously monitor service levels. + Develop, track, and improve SLAs and KPIs. **Health, Safety, and Compliance** + Ensure full compliance with occupational health, safety, and environmental regulations, including both CBRE and client-specific policies. **Requirements:** + University degree and relevant 10+ professional experience in operations or facilities management. + Excellent leadership and communication skills. + Strong financial acumen and business-oriented mindset. + Confident command of English (spoken and written). + Solid knowledge of HSE and compliance standards. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)