**Job Title: Costumer Service Rep** Job Description As a member of the customer service team, your primary focus is professionally greeting and communicating with customers to fulfill their parts order needs. This role requires excellent communication, phone etiquette, data entry, and customer service skills. Responsibilities + Greet and assist external customers and dealer parts inquiries via walk-ins, phone, and email communications. + Research, provide estimates, determine availability, and answer general parts questions using electronic and paper parts catalogs. + Perform basic administrative tasks including answering phones, data entry, ERP maintenance, and order reconciliations. + Multi-task and prioritize demands in a fast-paced environment to ensure an efficiently operating customer service department. + Collect accurate and detailed customer order information, including payment methods, to support order processing. + Process internal product price and availability requests from the service department when all information is verified and complete. + Receive tools for customers and maintain and update the Active Log application throughout the day. + Monitor backorders daily, ensuring prompt receipt and distribution of orders. + Act as a backup for back-office functions, such as reception and office supplies. + Other duties as assigned. Essential Skills + Customer service + Sales support + Administrative support + Data entry + Microsoft Office + Microsoft Excel + SAP + Customer support + Front desk + Customer service call center + Inbound call Additional Skills & Qualifications + High school diploma or general education degree (GED) + Ability to read and interpret documents such as safety rules, operating & maintenance instructions, and procedure manuals. + Strong communication skills for customer interactions in-person and via email. + Ability to define problems, collect data, establish facts, and draw valid conclusions. + Proficiency in Microsoft Word, Excel, Teams, Outlook, and online vendor tools and order processing systems. + Ability to lift 30 lbs. Why Work Here? Join a team that values precision and innovation in the aircraft industry, with a strong commitment to customer satisfaction. Enjoy a collaborative environment working alongside a team of six, with a consistent Monday to Friday schedule. As a privately owned company with a global presence, we offer stability and opportunities for growth. Work Environment Office environment with a team of six. The shift is Monday to Friday, with options of 6am-2:30pm or 6:30am-3pm. We pride ourselves on over half a century of experience in the aircraft industry, offering life cycle solutions tailored to meet client needs. Our company is privately owned, financially strong, and committed to operational excellence, ensuring all employees and processes are focused on supporting customer requirements. Job Type & Location This is a Contract position based out of Tukwila, Washington. **Pay and Benefits** The pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully onsite position in Tukwila,WA. **Application Deadline** This position is anticipated to close on Sep 16, 2025. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.