Firm-wide Global Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC. This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard. Within Firm-wide SOS the Oversight Operations team is charged with onboarding and maintaining supplier engagements across all LOBs under one global lead, with standard operating procedures and performance metrics

Job responsibilities

Execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive SponsorsSustain End to End Third Party Oversight Program duties with transparency at engagement level including production meetings, tool usage, achieving Key Performance Metrics, and reportingDemonstrate Subject Matter Expert knowledge, and guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance ContactsEnsure adherence to Business Objectives, Third Party Oversight Policy, and Regulatory GuidanceEnsure workflow efficiency and timeliness for extensions, amendments, recertification, and onboarding actionsManage a pipeline of Third Party Supplier Engagements to ensure compliance with Third Party Oversight Program including appropriate follow-up and escalationProvide Engagement Status Reporting through system research, program tools, and various reports

Required qualifications, capabilities, and skills

Documented relevant work experience in Operations, Oversight & Control, Vendor Management, Portfolio/Project Management, or related roles with proven track record of accomplishmentStrong knowledge and experience with the corporate Sourcing and standard TPO systems Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firmStrong organizational management skills with ability to manage a daily pipeline of steady state engagements within required SLAStrong team player known for placing team success above personal successAbility to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective programStrong business analysis skills to enable efficient, accurate and objective decision makingStrong technological sense and an ability to navigate multiple applications simultaneously

Preferred qualifications, capabilities, and skills

Undergraduate degree required with strong preference towards advanced degrees or certificationsOutstanding communication skills as well as being an expert written and verbal communicatorExcellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutionsAbility to work independently while managing Outlook calendar meetings in an efficient manner