CAO Strategy & Process Improvement (S&PI) is the firm’s in-house advisory team committed to delivering high-impact strategic solutions which address JPMC’s most urgent needs. 

As a CAO Strategy & Process Improvement (S&PI) Analyst within the firm's in-house advisory team, you will be committed to delivering strategic solutions that address JPMC's most pressing needs. Your key objectives will include making crucial business decisions that strengthen operating models, create a greater impact on employees or clients, and improve the bottom line in collaboration with senior leaders from various lines of business (e.g., banking) and corporate functions (e.g., Operations). You will also frequently focus on resolving complex business issues that have a broad impact across the firm, such as quantifying the impact of AI to optimize workforce efficiency, creating the strategy to return to full-time in-office working, and identifying areas for improvement in product operating models firmwide. 

S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach adopted by Big 4 consulting firms (e.g., McKinsey, BCG). Project teams are also structured similarly to the consulting industry; for example, small 2-4 person teams dedicated to a project for 4 to 16 weeks, depending on complexity and scope.  Projects begin by establishing a strong factbase and understanding of the problem (a key trademark of S&PI), followed by working closely with businesses on both short-term and long-term solutions. 

Job Responsibilities:

“Own” execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy effortsDevelop project-specific content / domain knowledge quickly and actively participate in team problem-solving sessionsGather, model, and analyze data to test hypotheses, identifying trends and key insightsProduce presentation materials to summarize findings / recommendations and take part in syndication effortsPrepare and listen well; interject and participate in client interviews to gather baseline information and can work with client team members to clarify / execute any follow-up requestsWork closely with stakeholders to develop and refine recommended solutions to address issuesEstablish excellent relationships with internal clients and colleaguesManage own deadlines / timeframes, proactively escalating issues as neededReceptively be open to coaching and feedback; active / ongoing feedback via apprenticeship modelCollaborate as a team, working well with project VP and other analysts / associates in completing workstream components

Required qualifications, capabilities, and skills:

An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in teamsAbility to manage key elements of a workstream, escalating / seeking help when necessaryExcellent and efficient skills using MS Excel and PowerPoint tools (absolutely required)Full-time in-office  

Preferred qualifications, capabilities, and skills:

Undergraduate degree in Economics, Finance, Math, Engineering (or related field)Experience applying data analysis to solve business problems in fast-moving environmentExperience with collaboration, including influencing stakeholders and working with diverse teams