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How to Apply

A cover letter is required for consideration of this position and should be attached as the first page of your resume. Please address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

We are seeking a reliable, service-oriented Copy Center Associate to join our team. This multifaceted role supports the full spectrum of copy center operations-including frontline customer service, machine operation, and bindery/finishing services.

Responsibilities*

Customer Service Representative (50%)

Serve as the primary point of contact for customers via email, phone, and in personAssess customer needs, answer questions regarding services, provide cost/time estimates, and ensure high levels of satisfactionProcess copy/print orders and troubleshoot basic customer inquiriesCollaborate with other staff to coordinate order fulfillment

Machine Operator (25%)

Prepare, set up, and operate high-speed copiers, printers, and reproduction equipmentAdjust machine settings, monitor print quality, and troubleshoot equipment issuesComplete print jobs efficiently and according to specificationsPerform basic machine maintenance as needed

Bindery/Finishing (25%)

Operate bindery equipment (binder, folder, cutter, collator, laminator) to finish printed materialsInspect finished items for quality assurancePackage finished orders for delivery or pickupAssist with routine equipment maintenance and supply inventoryRequired Qualifications*Strong customer service and communication skillsDemonstrated organizational ability and attention to detailMechanical aptitude and capacity to learn and operate standard copy center equipmentAbility to prioritize tasks and meet deadlines in a fast-paced environmentManual dexterity and capacity for repetitive motionHigh school diploma or equivalent
 Desired Qualifications*Previous experience in a print/copy center environmentFamiliarity with high-speed copiers, printers, and bindery equipmentExperience with order management/tracking systemsModes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

Additional Information

Work Environment:

Position requires frequent standing, lifting and handling of print materials and supplies.

Work Hours:

Monday - Friday 7:30-4:00

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.