Copy Center Customer Service and Production Associate **Extended Site Maintenance** We are performing updates and maintenance to our applicant experience. As a result, the site will be unavailable Saturday, January 24th at 9pm EST through Sunday, January 25th at 7:30am EST. During this outage period, applications for job postings can not be submitted. Apply Now **How to Apply** A cover letter is required for consideration of this position and should be attached as the first page of your resume. Please address your specific interest in the position and outline skills and experience that directly relate to this position. **Job Summary** We are seeking a reliable, service-oriented Copy Center Associate to join our team. This multifaceted role supports the full spectrum of copy center operations-including frontline customer service, machine operation, and bindery/finishing services. **Responsibilities*** **Customer Service Representative (50%)** + Serve as the primary point of contact for customers via email, phone, and in person + Assess customer needs, answer questions regarding services, provide cost/time estimates, and ensure high levels of satisfaction + Process copy/print orders and troubleshoot basic customer inquiries + Collaborate with other staff to coordinate order fulfillment **Machine Operator (25%)** + Prepare, set up, and operate high-speed copiers, printers, and reproduction equipment + Adjust machine settings, monitor print quality, and troubleshoot equipment issues + Complete print jobs efficiently and according to specifications + Perform basic machine maintenance as needed **Bindery/Finishing (25%)** + Operate bindery equipment (binder, folder, cutter, collator, laminator) to finish printed materials + Inspect finished items for quality assurance + Package finished orders for delivery or pickup + Assist with routine equipment maintenance and supply inventory **Required Qualifications*** + Strong customer service and communication skills + Demonstrated organizational ability and attention to detail + Mechanical aptitude and capacity to learn and operate standard copy center equipment + Ability to prioritize tasks and meet deadlines in a fast-paced environment + Manual dexterity and capacity for repetitive motion + High school diploma or equivalent **Desired Qualifications*** + Previous experience in a print/copy center environment + Familiarity with high-speed copiers, printers, and bindery equipment + Experience with order management/tracking systems **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan. **Additional Information** **Work Environment:** Position requires frequent standing, lifting and handling of print materials and supplies. **Work Hours:** Monday - Friday 7:30-4:00 **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO Statement** The University of Michigan is an equal employment opportunity employer. **Job Detail** **Job Opening ID** 273274 **Working Title** Copy Center Customer Service and Production Associate **Job Title** Customer Inquiry Clerk Senior **Work Location** Ann Arbor Campus Ann Arbor, MI **Modes of Work** Onsite **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Procurement Services **Department** Print Copy **Posting Begin/End Date** 1/23/2026 - 2/04/2026 **Salary** $38,000.00 - $43,000.00 **Career Interest** Administration Apply Now