Title:  Coordinator, INTL License Account Management                  

Reports To:  Senior Account Director, License & Wholesale

Location:  This role will be hybrid, based in our New York Design Office

 

Get to Know the Role:

The Coordinator, License & Wholesale, provides essential operational, logistical, and administrative support to the Senior Account Director and the broader Account Management team. This role is crucial for ensuring the accurate and timely execution of sales plans, order processing, and administrative tasks required to maintain strong account relationships and drive the operational excellence of the Licensed & Wholesale business. The ideal candidate is highly detail-oriented, proactive, organized, and possesses strong data management skills.

 

What You’ll Do:

Compile weekly and monthly data, sales performance metrics, and trend analysis across multiple accounts and partners. Prepare concise reports and dashboards to support the Account Management team’s strategic decision-making and forecasting efforts Provide support in data gathering and outlining of key actions during Hindsight / Strategy prep Market Week Support: external partner support, key meeting management and store visits Maintain and evolve key data summaries: Monthly Fleet List, Annual Country Matrix  Liaise across internal cross-functional teams on partner inquiries Support the development of long-term plans by assisting in the implementation of new store development, digital site/marketplace development, or other emerging channel opportunities as required Monitor the status of all wholesale orders, tracking and managing them from creation through to shipment and delivery, ensuring they align with wholesale partnership windows and logistical requirements, partnering with AEO Logistics team to prepare shipment documents and reports Manage and communicate assortment updates to wholesale accounts and recommended actions in order to protect business and minimize fall out as discussed and aligned with Sr Account Director Liaise with internal teams on ATS stock availability in order to capitalize on in-season upside sales to Wholesale Accounts.  Manage and follow up from request through final inventory transfers Coordinate and process all post-shipment claims, including returns, damages, and shortages, acting as the internal liaison between the wholesale partner and relevant internal departments (Logistics, Finance) Assist in maintaining accurate partner profiles, system requirements, and operational guidelines within internal databases to ensure compliance and smooth transactions Manage the organization, distribution, and tracking of digital assets (e.g., product images, descriptions, content) required by external accounts for their e-commerce and marketing platforms Provide oversight and support for basic financial transactions, including tracking invoice status, payment reconciliation, and the processing of credit notes Schedule key meetings, prepare agendas, take detailed notes, and distribute action items following internal and external account meetings Assist the Account Management team in the initial operational setup and data collection for newly identified business development opportunities Other duties as needed

 

What You Bring:

Bachelor’s Degree in Business, Merchandising, or a related field preferred 1-3 years of experience in Account Support, Wholesale, Sales Operations, or retail back-office/logistics is preferred; international product/brand experience is preferred Familiarity with NuOrder, Bamboo Rose, Google Suite, Account specific retail portals, and other data systems is preferred.  Intermediate to advance skill level in Excel / Google sheets is required to be successful Familiarity with data-mining tools, e.g. Cognos, Essbase, Tableau for standardized and ad-hoc analysis Exceptional attention to detail and organizational skills Strong ability to manage multiple tasks simultaneously in a fast-paced environment Excellent written and verbal communication skills with a comfort level speaking and corresponding with account teams across a wide span of levels from analysts to CEO A proactive, problem-solving mindset with a willingness to learn and adapt to new systems and processes Ability to work outside of standard U.S. business hours is required Comfortable working in an hybrid environment - working in office a few days a week (based on the needs of the business or big milestone week) with occasional remote work from home

 

Perks: Why You’ll Love it Here

Generous employee discount Summer Fridays Casual dress code Hybrid schedule FOMO events (Exciting company-wide events)

 

Pay/Benefits Information:

Actual starting pay is determined by various factors, including but not limited to relevant experience and location Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here AEO may also provide discretionary bonuses and other incentives at its discretion