POSITION:   Coordinator, INTL Wholesale
JOB LOCATION:   New York, NY
REPORTS TO:   Account Director,  Wholesale

 

SUMMARY:

The Coordinator, Wholesale, provides essential operational, logistical, and administrative support to the Wholesale Account Director and the broader wholesale team. This role is crucial for ensuring the accurate and timely execution of sales plans, order processing, and administrative tasks required to maintain strong account relationships and drive the operational excellence of the wholesale business. The ideal candidate is highly detail-oriented, proactive, organized, and possesses strong data management skills.

 

RESPONSIBILITIES:

Accurately process and manage the entry of seasonal and replenishment wholesale orders in the internal ERP/order management system, working in close partnership with the Account Director and AEO Buying/Planning teams. Monitor the status of all wholesale orders, tracking them from creation through to shipment and delivery, ensuring they align with wholesale partnership windows and logistical requirements,   partnering with AEO Logistics team to prepare shipment documents and reports Manage and communicate assortment updates to wholesale accounts and recommended actions in order to protect business and minimize fall out as discussed and aligned with Account Director Liaise with internal teams on ATS stock availability in order to capitalize on in-season upside sales to Wholesale Accounts.  Manage and follow up from request through final inventory transfers. Coordinate and process all post-shipment claims, including returns, damages, and shortages, acting as the internal liaison between the wholesale partner and relevant internal departments (Logistics, Finance). Assist in maintaining accurate wholesale partner profiles, system requirements, and operational guidelines within internal databases to ensure compliance and smooth transactions. Compile weekly and monthly sell-through data, sales performance metrics, and trend analysis from wholesale partners. Prepare concise reports and dashboards to support the Account Director's strategic decision-making and forecasting efforts. Manage the organization, distribution, and tracking of digital assets (e.g., product images, descriptions, content) required by wholesale accounts for their e-commerce and marketing platforms. Prepare and organize materials for market appointments and sales pitches, including line sheets, sample tracking, and presentation slides.   Support the Account Director during market appointments, helping to provide a best in class experience for accounts Serve as a key operational point of contact between the Wholesale team and cross-functional partners, including Planning, Merchandising, Logistics, Marketing, and Finance, facilitating the flow of information to ensure seamless execution. Serve as the key point of contact for all customer service related queries from Wholesale Accounts Provide oversight and support for basic financial transactions, including tracking invoice status, payment reconciliation, and the processing of credit notes. Schedule key meetings, prepare agendas, take detailed notes, and distribute action items following internal and external account meetings. Assist the Account Director in the initial operational setup and data collection for newly identified wholesale opportunities. Other duties as needed

QUALIFICATIONS:

Bachelor’s Degree in Business, Merchandising, or a related field preferred. 1-3 years of experience in wholesale, account support, sales operations, or retail back-office/logistics is preferred; international product/brand experience is preferred Familiarity with NuOrder, Bamboo Rose, Google Suite, Account specific retail portals, and other data systems is preferred.  Intermediate to advance skill level in Excel / Google sheets is required to be successful Exceptional attention to detail and organizational skills. Strong ability to manage multiple tasks simultaneously in a fast-paced environment. Excellent written and verbal communication skills with a comfort level speaking and corresponding with account teams across a wide span of levels from analysts to CEO. A proactive, problem-solving mindset with a willingness to learn and adapt to new systems and processes. Ability to work outside of standard U.S. business hours is required Comfortable working in an hybrid environment - working in office a few days a week (based on the needs of the business or big milestone week) with occasional remote work from home
 

PAY/BENEFITS INFORMATION:

Actual starting pay is determined by various factors, including but not limited to relevant experience and location. Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits. Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here. AEO may also provide discretionary bonuses and other incentives at its discretion.