**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** • This job is part of the Reservation Technology Team within the Customer and Operations Excellence organization. • Responsible for maintaining and supporting reservations applications (AACoRN, QIK, or GMT) by researching and escalating appropriately the issues reported by local offices, while supporting company policy and procedures as well as hardware related issues. **What you'll do** + Researches reported application issues including open defects and enhancements as needed + Represents the local offices with RES P&P in final application defects, enhancements and project acceptance before implementation + Creates workaround processes for defects and enhancements as needed + Updates WebRef files with application status issues + Effectively communicates upcoming changes or system outages that may affect the reservations operation + Communicates and interacts with a variety of departments in planned and ad hoc projects including but not limited to AACoRN Ops, QIK, GMT, Reservations Policy & Procedures and Training + Provides support to agents and management on all aspects of technical issues + Works closely with support partners to trouble shoot and resolve technical issues + Must be flexible in work schedule as required by implementations and projects **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor's degree or equivalent experience/training + 2 years of related experience **Preferred Qualifications- Education & Prior Job Experience** **Skills, Licenses & Certifications** • Must be self-motivated • Ability with Predictive Analytics by using historical data to forecast demand, anticipate system issues, and enhance resource allocation. • Ability to work with AI systems that predict customer behavior and personalize experiences. • Ability to apply analytics to identify inefficiencies in workflows and optimize processes. • Generative AI for Knowledge Management Leveraging AI to create dynamic FAQs, training materials, and troubleshooting guides. • Able to work with little or no supervision as well as in a team environment • Must be well organized, methodical and pay close attention to detail • Must be able to prioritize and complete tasks in a timely manner • Detailed and working understanding of all applications used in reservations - AACoRN, SABRE, QIKRes, iClaim, Nettracer and others • Possess excellent oral and written communication skills **Language/Communication Skills** + Ability to effectively communicate both verbally and in writing with all levels within the organization + Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. _Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully._ **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. **Competencies** Caring Collaboration Development Results Future EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.