Job Posting Title:

Coordinator, Customer Relationship Manager (CRM)

Req ID:

10139132

Job Description:

The Product Marketing & Subscriber Strategy team builds DTC strategies and testing roadmaps that drive growth, engagement, and business results across subscription types. With a focus on optimizing the fan experience across touchpoints, from Marketing Landing Pages through upselling and cancellation flows, building loyal fans who understand the value proposition and stay subscribers. We understand the DTC business and effectively communicate and steer priorities through strategic and targeted marketing efforts.

ESPN is looking for a talented and passionate Coordinator, Customer Relationship Manager (CRM) to assist with email marketing operations for our in-house Customer Relationship Management (CRM) strategy team. This position ensures that campaigns run smoothly by executing tasks and collaborating with internal and external partners. This position reports to the Director CRM. This position is based in New York, NY and is a 1-year project-based role.

Responsibilities:

Manages email campaign deployments in partnership with our Email Services Provider (ESP)Ensures campaign requests are running smoothly between brand teams and vendor partnersVerifies campaigns are launched on time and all assets are accurate from creative teamActs as primary point of contact for brand teams and media planning teams who have questions about email options, possibilities, capacity, and campaign calendar planningCollaborates with media team to integrate digital and CRM strategies to be as coordinated as possible in marketing lifecycle programs, and ensure fan value is fully leveragedAssists in development and project management of all CRM multi-channel messaging

Required Qualifications:

Minimum 3 months’ experience in CRM/digital, marketing activation or related fieldHands-on program execution and management in a dynamic environmentCollaborative mentality with multiple stakeholders and teamsProven track record of delivering on timeCommunicating with excellence and being highly responsiveIs a self-starter with great passion for delivering excellent customer experiencesMaintains high attention to detail

Preferred Qualifications:

Resourceful, open-minded, can-do positive attitude who is inspired by challengesUnderstanding of sports environment and the role it plays in pop cultureExperience managing complex projects with multiple teams and components

Required Education:

Bachelor’s degree in Marketing or related field

#ESPNMedia

The hiring range for this position in New York, NY is $56,600 to $75,900 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

ESPN Creative Studio and Marketing

Job Posting Primary Business:

Marketing & Consumer Engagement

Primary Job Posting Category:

Content Marketing - Sports

Employment Type:

Full time

Primary City, State, Region, Postal Code:

New York, NY, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-01-06