About the role

To be responsible for the delivery of professional and effective medical assistance services for all clients of International SOS to the highest standards of excellence in conjunction with the Regional Medical Director, Coordinating Doctors, and Nurses.

Key Responsibilities

Medical Assistance Responsibilities:

Conduct medical due diligence and case direction.Handle ongoing medical tasks and ensure proper handover at shift changes.Provide referrals and retrospective claims assessments.Plan and oversee medical hospitalization cases and operational issues.

Medical Assistance Services:

Assess and manage medically related calls.Provide telephone medical assessments and advice.Organize and supervise medical assistance, including referrals and transportation.Conduct site surveys and enhance medical capabilities.

Medical Liaison and Reporting 

Produce and communicate medical reports.Liaise with medical officers, clients, and insurance companies.Maintain high standards of documentation.

Medical Transportation:

Maintain transportation standards and assess evacuations.Liaise with airlines for medical clearance.Act as a medical escort and manage emergency medical equipment.

Network Services and Referrals:

Refer patients to appropriate care and share information on medical providers.Participate in site surveys and medical audits.

Case Escalation:

Escalate cases as per protocol.

Promotion of International SOS Services:

Participate in business development activities.Explain medical services to clients.

Miscellaneous:

Promote policies and procedures.Undertake client-specific training and continuing education.Play a leading role in case management and team development.Attend meetings and participate in mentoring programs.About you Min 5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience,Previous telephone triage experience desirablePrevious experience in Clinical Case Management desirable, not essentialRegistered General Nurse Active Registration/License (SNB License)BCLS certificationBroad medical knowledge with clinical experience and critical thinking skillsetComputer literacy skills with experience in Word, Outlook Excel and Adobe (PDF)Excellent customer service skillsWhat we offer

Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.

Supportive, collaborative & friendly team culture

Structured remuneration and progression program, enabling you to grow your career within a global organization

Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issue

Working hours

Shft hours, between 7am to 8 pm 

15 working shift per month with 15 off days

Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off

100% work from office, no hybrid or WFH option

No night shift, required to work on weekends and public holiday