Job Description & Summary
PwC Poland’s IPA (Intelligent Proces Automatization) team employs more than 50 people. We support all aspects of the intelligent automation lifecycle for external clients, both in Poland and all worldwide. Our Team specializes in implementing RPA, AI and CAI solutions -- chat and voicebots.
We are looking for:
Conversational AI Developer (Chatbots / Voicebots)
Your future role:Develop CAI solutions on platforms such as Kore.ai, Microsoft Dynamics 365 CCAI / Copilot Studio, Dialogflow, Parloa, using both deterministic (intent-based) and prompt-based approaches,Perform hands-on configuration and development, including API integrations, backend logic and platform-specific automation,Design conversational flows using diagrams or prompt-engineering patterns,Support NLP model training and TTS/ASR configuration when required,Conduct developer-level testing, including functional checks, flow validation and NLP behaviour verification,Work closely with business stakeholders to gather detailed requirements and translate them into implementable CAI functionality,Support deployment, troubleshooting, optimisation and continuous improvement of CAI solutions.Apply if you have:Strong technical, hands-on experience with at least one major CAI platform: Kore.ai, Microsoft Dynamics 365 CCAI / Copilot Studio, Dialogflow, Parloa,Experience translating business requirements into working CAI solutions,Ability to analyse processes and build conversational logic,Solid communication and escalation skills,Good command of English and Polish,A proactive, ownership-driven attitude.
Nice to have:Experience with voicebot development (ASR/TTS tuning, telephony integrations),Practical knowledge of NLP/NLU model training, intent/entity optimisation,Good command of German.By joining us you gain:
Work flexibility - openness for your preferences regarding contract form (B2B or employment contract), hybrid working model, flexible start of the day, workation, sabbatical leave,
Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups, additional day off for your birthday and more,
Possibility to create your individual benefits package (e.g. personal concierge, veterinary packages for your pets, financial & legal assistance) and access to an online cafeteria where you may find i.a. vouchers, discounts for IT devices and car purchase,
3 paid hours for volunteering per month,
Additional paid Birthday Day off,
And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Recruitment process:Apply,
Short phone call with a Recruiter,
Get to know your future manager and team members during the recruitment interview.
Send your application today! In case you have any additional questions, contact us: pl_ITrecruitment@pwc.com.
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