**_MCO GBU/CF Service Management_** **_Location; São Paulo_** **_Job type: Permanent_** **About the job** **_The MCO GBU+CF Service Management (SM) position is part of the Regional FinOps leadership team and the country/MCO Finance senior LT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. GBU CF SM oversees compliance towards service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target stage and will be monitoring for the service quality. Beside End-oversight of Quality assurance, customer relationship management, stakeholder communication a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing by mutualizing processes resources to provide transversal and geography agnostic support. The incumbent will be a leader with the ability to influence local stakeholders, bring different strategic views together._** **Main responsibilities:** **_Guide and monitor local & regional implementation plans with agreed to timelines and coordinate the transformation with his/her peers reporting to the Regional_** **_Head of GBU/CF Service Management_** **_Enabling a successful change with the organization._** **_Accountable for the E2E Quality Assurance by monitoring and oversights service levels. Ensure that the services are delivered in accordance with expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:_** **_Monitoring the changes delivered and performance of the services._** **_Communicating KPIs (defined by GPL)_** **_Understand local leader’s requirements, gathering feedback, challenging status quo and aligning priorities while maintaining strong relationships_** **_Translate local requirements to operational_** **_Contribute to major transformation programs like finance academy and oversee operational excellence in business planning & budget processes w/ broad business impact._** **_Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfaction_** **_Through customer insights, identifying impactful strategic areas for process optimization and efficiency improvements_** **_Establish and lead effective partner networks/working relationships with local Finance stakeholders._** **_Monitor operational excellence in service delivery through oversight of service levels_** **_Connect local priorities with different global targets to achieve the best outcome for Sanofi_** **_Contribute to the partnership with the Decision Support & Analytics COE to increase UX and operational excellence_** **_Provide input to service delivery & GPO teams regarding customer-centric approaches, quality standards, and customer satisfaction enhancement strategies_** **_Create a positive and supporting atmosphere among local stakeholders despite uncontrollable circumstances._** **_Act as right hand of the local CFO for local transversal & strategic projects._** **_Main Interactions: MCO Finance Council, MCO CFO & FBPs, Local business stakeholders, IC&P Internal Control, FinOps Service Delivery in Hubs,_** **_Internal & External auditors, GPL team._** **About you** **_5+ Years of experience in a Finance related position with increasing responsibility;_** **_Operational experience within controlling at Sanofi;_** **_Transformation experience._** **Technical skills** **:** **Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGA** **Excellent organizational and analytical skills as well as communication skills to build commitment and create trust.** **Strong analytical capabilities and proven experience working collaboratively** **Finance background with a focus on controlling activities** **Solid understanding of financial tools and ERP** **Financial Reporting and Compliance understanding** **Understanding of Internal Controls and Audit Environment** **Excellent project management, organizational and analytical skills.** **Soft skills** **:** **_Continuous learning mindset_** **_Effective change leader with ability to communicate need for change_** **_High customer-oriented mindset: proven ability to actively listen to the needs of stakeholders’ deadlines._** **_Conflict resolution mindset_** **_Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization._** **_Drive change and efficiency through proactively challenging the status quo._** **Education:** **_Bachelor’s degree in accounting or finance is required._** **_MBA and/or CPA (Preferred);_** **_Previous work-related experience within the Pharmaceutical Industry (Preferred);_** **_Experience with TM1 and SAP (Preferred)_** **_Why choose us?_** **_Bring the miracles of science to life alongside a supportive, future-focused team._** **_Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally._** **_This role is critical to our team’s success and offers exposure to a broad range of activities within the lab. For an ambitious microbiologist, it’s a chance to gain lots of experience, fast._** **Pursue** **_Progress_** **. Discover** **_Extraordinary_** **.** **_Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together._** **_At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity._** **_Watch our_** **ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s)** **_and check out our Diversity Equity and Inclusion actions at_** **sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !** **_Attention to the Phrases Below_** **_*Always aimed at the safety and well-being of our employees, proof of COVID-19 vaccination is an essential item for all employees, being present on the list of admission documents._** **\#LI-LATAM** **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)