Control Room Specialist Location: Roma, IT, 00154 Requisition ID: 18959 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Responsibilities** Application and Infrastructure Monitoring and first point of contact for large incidents or problems related to Italian (Lotto, 10eLotto, Millionday, GeV, LIT) and International (Sazka) Lottery Customer. Control Room Italy guarantee H24 7 days for week to monitor all applications and services to detect and manage all the potential issues for the Customers: + Work on shifts H24 7 days for week + Application and Service Monitoring + Application Incident & Change Management + Batch monitoring + Infrastructure monitoring and management (standard configurations) + Application Management: troubleshooting following standard procedures + Customers/Business Services: Italian Lotteries, Lottomatica, Sazka / Czech Republic + Italian point of sales service activities (badge replacement) and remote retailers (i.e. Sisal, SNAI, Lottomatica) + Monitoring and support activities during the italian Lottery draws (Lotto, Millionday, 10elotto) + Datacenter proximity activities (e.g. tape backup moving) + Monitoring and management of application-type alarms on Linux and Windows systems using operational procedures **Requirements** + Microsoft Office tool + English language (spoken and written) + Basic Server Operating System Management knowledge (Windows / UX Server) + (Preferable) Basic Knowledge/some experience on tool/dashboard for monitoring (i.e. Jira, Kibana) and Jira for trouble ticketing **Qualifications** Bachelor’s degree in Engineering / Computer Science or Technical certificate **Soft Skills** + Team working + Problem solving + Driving result + Tech & business communication to internal and external customers **Professional Experience** A profile with experience in IT and in the IT processes (Monitoring, Incident, Change) is considered preferable. **Success Profile** • Leading Complexity • Leading People • Leading the Business • Leading Self \#LI-JB1 #LI-Hybrid Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com . IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.