Control Room Operator / Night Control Room Support Officer

Shift Pattern:
4 days on / 4 days off (days and nights)

About the Role

We're looking for an organised and proactive Control Room Operator to join our security team at Mitie Business Services. In this role, you'll be part of a supportive team monitoring CCTV, access control, intruder alarms, fire panels, and other protective systems across multiple locations in the EMEA–APAC region.

You'll act as a first line of response for local, regional, and global incidents, helping to protect staff, buildings, and assets while ensuring that all operations run smoothly during out-of-business hours.

Key Responsibilities

Monitor CCTV, access control, building management systems, and other security systems

Respond to alarms, incidents, and emergency situations, escalating as required

Administer access control passes and carry out routine operational tasks

Support office-based clients in matters relating to security and safety

Gather, assess, and distribute intelligence and incident information

Maintain a high level of knowledge of Standard Operating Procedures, Assignment Instructions, and Emergency Procedures

Produce accurate incident and operational reports

Act as the first point of contact for crisis or incident management outside business hours

Support corporate travel-related intelligence and incident response

What We're Looking For

Prior experience in a control room or security environment

Global time zone experince

Valid CCTV licence

Strong awareness of Private Security Industry law, Health & Safety, Fire Safety, and emergency procedures

Excellent organisational skills and attention to detail

Ability to stay calm under pressure and respond quickly to incidents

Strong communication and customer service skills

You must also have:

A 5-year verifiable education or work history with references

Why Join Us?

This role offers the opportunity to work in a fast-paced, dynamic environment with a supportive and professional security team. You'll play a vital role in ensuring the safety of staff, buildings, and assets across multiple regions, and receive ongoing training and development to support your career in security.