Join a team where your expertise in risk management and transformation can make a real impact. As a Control Manager, you’ll have the opportunity to shape the future of operational controls, leveraging technology and data to deliver smart solutions. Grow your career in a collaborative environment that values innovation and continuous improvement. Be part of a team that supports your development and rewards your contributions.

As a Control Manager within the Issue Management & Advisory, Client Onboarding & Documentation team, you will proactively identify and address operational and technology risks. You will work closely with senior management and business stakeholders to deliver risk reduction solutions and support large-scale change initiatives. Your role is essential in maintaining and enhancing the control environment for Know Your Customer (KYC) Operations and Digital Document Services. You will help foster a culture of proactive risk management and continuous improvement.
You will partner with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices. The team is focused on delivering transformation through technology, including AI and LLM, and supporting the firm’s digitization strategy. You will guide data-driven approaches for business analysis and change testing, ensuring sustainable implementation of operational changes.

Job responsibilities

Identify and dimension operational and technology risks using data analysis and root cause investigationDeliver risk reduction solutions in partnership with stakeholdersManage and prioritize work to meet internal and regulatory deadlinesApply a transformation mindset, leveraging technology including AI and LLM to address risks strategicallyGuide the team on data-driven business analysis and change testingAdvise on risks and required controls for large-scale change initiativesPartner with operations to implement sustainable operational changesFoster a proactive risk and control culture using proven evaluation strategiesContinually reassess key risks and controls to support evolving business and regulatory needsEnsure operational practices comply with relevant risk standards, policies, and regulationsBreak down silos and deliver smart solutions to transform the control environment

Required qualifications, capabilities, and skills

5 years of experience in risk and controls functions, KYC maker/checker, or audit/compliance backgroundExperience delivering change and transformation through a control mindset Excellent analytical and research skills; detail-oriented with ability to deep-dive and resolve issuesExperience utilizing new technologies for control or transformation, including AI/LLM or similar toolsProficiency with data tools to interrogate data setsQuality-focused work ethic with a strong controls mindsetStrong time management skills; self-directed and able to manage high-pressure, time-sensitive tasksDemonstrated flexibility and ability to operate in a transformative environment

Preferred qualifications, capabilities, and skills

Experience partnering across business, operations, legal, compliance, risk, audit, regulators, and technology control functionsAbility to guide teams on data-driven approaches for business analysis and change testingProven track record of breaking down silos and delivering smart solutionsExperience supporting large-scale change initiatives