As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to keep our clients’ money safe and act as a driving force behind the strategic priorities that will protect our business in an ever-changing landscape.  

In this role you will be aligned to support Asset & Wealth Management’s US Wealth Management Client Operations team which is an integrated team focused on supporting Bankers and Financial Advisors in delivering an exceptional end-to-end client lifecycle experience including account opening and Know Your Customer (KYC) initial and periodic renewal processes, and ongoing account management.  

Job responsibilities:

You will develop, enhance, and monitor the risk and control framework & enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across multiple lines of business Advise and influence senior leaders / business executives on key decisions and major risk and control initiatives  Perform walkthroughs and assist lines of business with process mapping and risk identification, designing both the controls framework and individual controls, and testing the controls  Ensure operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment with ongoing monitoring and assessment of operational risk and control environment  Perform end-to-end issue/action plan workflow, including root cause analysis, and working with Wealth Management Client Operations and other impacted stakeholders to develop action plans and milestones to address identified gaps, provide controls design guidance during execution of the action plans,  validate completion of the action plans and any associated remediation  Identify meaningful metrics to inform on the health of the operational risk and control environment & manage projects and initiatives on risk & controls (e.g. awareness programs, risk expos, trainings, etc.)  Develop enhanced reporting for controls through use of automation & present findings and recommendations to Control Management Client Operations, and other stakeholders.    Present regular updates to senior Control Management Client Operations, and other stakeholders related to the ongoing risk, control, and issue/action plan portfolio  Maintain strong engagement across multiple stakeholders  and collaborate with local, regional & global stakeholders and stay abreast on risk and control agendas  Develop junior team members both formally and informally, including serving as a mentor to help them develop their risk management skills and domain knowledge 

Required qualifications, capabilities and skills:  

Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Accounting or related field  Extensive relevant experience in the financial services industry, process improvement, and / or risk management  Knowledge of and experience with:  Proactive control and risk management mindset; ability to articulate control gaps and escalating issues to senior management  Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables  Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions   Critical thinker, proactively seeks out best practices and constant improvement  Strong, written and oral, communication and organizational skills  

Preferred qualifications, capabilities and skills: 

Experience with Banking/private banking, wealth management, and/or asset management processes, regulations, and associated risks with a focus on client onboarding, maintenance, and Anti-Money Laundering and Know Your Customer  Experience with or as a regulator, internal or external audit, and/or compliance is a plus  Familiarity with Internal Controls, including the three lines of defense model of internal controls  Experience with Issues management governance and execution at a large financial institution