Job Title: Contract Support Analyst
Salary: £28,000 Per Annum
Contract: Permanent 
Type of Employment: Full Time
Hours: 40 hours per week
Shift Pattern: Monday to Friday, 7:30am – 4:00pm ( half-hour unpaid lunch)
Additional: Every third Saturday, 8:00am – 12:00pm (paid overtime, remote working) 
Location: Decathlon, Team Valley Retail World, Team Valley Retail Park, Gateshead, Tyne and Wear, England, NE11 0BD

 

Job Objectives & Responsibilities

As part of the Retail Cleaning Compliance team, you will work closely with regional retail cleaning teams to ensure contract KPIs are met through effective reporting and data management. You will play a key role in improving operational performance and supporting compliance through the use of internal and client systems.

Key Responsibilities

Collaborate with regional teams to resolve Asset/PPM/Remedial issues and promote best practices. Monitor and support performance tools to enhance service delivery and compliance. Produce accurate and timely reports on PPM activities using QFM CAFM system data. Present monthly PPM statistics in tabular and graphical formats to management. Engage with senior managers across the portfolio, demonstrating emotional intelligence and adaptability. Support the development and validation of data governance frameworks, policies, and standards. Provide feedback to the Compliance Team Manager on data/process issues. Submit monthly activity and progress reports. Perform additional duties as required to support contract operations.

 

What We're Looking For

Qualifications

GCSE (or equivalent) passes in Maths and English A-Level passes or equivalent

Technical Skills

Strong understanding of asset data and business systems Advanced IT proficiency, especially in Microsoft Office and Excel Experience with Power BI is highly desirable Skilled in data management and analysis, with the ability to organize and manipulate complex datasets

Soft Skills

Analytical thinker with strong problem-solving abilities Excellent time management and ability to meet deadlines Effective communicator with strong negotiation skills Customer-focused with a collaborative mindset

Personal Attributes

Self-motivated and able to work independently and within teams Adaptable, flexible, and calm under pressure Detail-oriented with a high level of accuracy Logical and results-driven Reliable with good geographical awareness