Job Description

What is the opportunity?
Join RBC Insurance dynamic Education team as a Specialist for a 1-year contract to support our licensed employees and brokers with their continuing education credits. This role involves supporting our Continuing Education (CE) processes, ensuring compliance with regulatory requirements, and providing high-quality customer service for education-related inquiries.

What will you do?

Monitor the education mailbox.Issue CE certificates to licensed employees and third-party brokerages across Canada, adhering to SLAs and regulatory standards. And re-issue CE certificate as requested or in case of an audit.Ensure accurate CE data entry and maintain records in good standing.Respond to CE credit inquiries and investigate as required.Provide support to the licensing team and sales consultants regarding CE credit requirements.Assist the learning & delivery team with the OTL exam registrations for new H&A cohorts and any request for OTL licensing kit. And maintain and update the master list.Maintain organized files for attendance reports, participation lists, and CE request.Ensure compliance with CE credit guidelines.Reduce errors through self-audits and diligent work practices.Provide professional customer service via phone, Webex, email, and other communication channels.

What do you need to succeed?
Must-have:

Strong organizational skills with meticulous attention to detail.Proficient Excel skills and proficiency in other MS Office applications.Ability to manage multiple work streams, prioritize tasks, and adapt to changing priorities.Strong time management and problem-solving skills.Proven ability to multitask in a demanding environment.Effective written, verbal, and electronic communication skills.Office location: 6880 Financial Drive, Mississauga, Ontario.

Nice-to-have:

1–2 years of experience in the insurance industry, with knowledge of insurance licenses and certifications.College degree.LLQP & OTLBilingual proficiency in English and French.

What's in it for you? 

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-06

Application Deadline:

2026-02-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.