As a **Content Development Specialist** , you will be responsible for creating engaging and high-quality learning materials that simplify complex technical concepts and align with Manulife University standards. You will collaborate with engineering teams and stakeholders to ensure these learning strategies support business goals, while also coaching content creators in best practices. **Position Responsibilities:** + Design and develop engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360 suite, Synthesia, Edcast suite, Clipchamp, MS Forms) + Simplify complex technical concepts into accessible, learner-friendly formats. + Ensure content quality, consistency, and alignment with Manulife University standards. + Coach and support content creators on instructional design, storytelling, and tool usage. + Collaborate with engineering teams and stakeholders to align learning strategies with business goals. + Review and validate content for technical accuracy and platform compatibility. + Facilitate seamless collaboration between content creators and platform teams. + Manage post-publication activities including feedback, content freshness, and performance metrics. + Continuously improve content frameworks and user experience. + Foster a culture of continuous learning and knowledge sharing across technical teams. **Required Qualifications:** + 2-5 years related engineering or software delivery experience with expectation that you are a hands-on practitioner. + Previous experience in technical content creation is required with a passion for learning, teaching, and helping others grow. + Strong storytelling, instructional design, or technical writing skills. + Ability to understand and communicate complex technical topics clearly and effectively to a broad range of users (with or without a technical background). + Strong organizational skills and attention to detail. + Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. **Preferred Qualifications:** + Experience with Synthesia, Confluence and Articulate is a strong asset. + Experience in developer advocacy, technical education, or enablement roles. + Familiarity with agile methodologies and modern software development practices. + Data-driven mindset with the ability to track and report on content performance metrics. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido