Elevate employee engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Employee Experience, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping employee experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and employee experience and contribute to the success of JPMorganChase's  user experience design efforts.

In this role, you'll be responsible for leading the content design for digital experiences for JPMC's employees across the globe for products, platforms and technology supported by our HR, Workplace and Technology functions. You'll be involved in strategy and execution, collaborating across disciplines, including UX, Product, Engineering, Accessibility, Research and Help). The digital experiences that you'll help shape will equip employees with modern smart tools to make their day-to-day work more efficient. 

Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the employee journey

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices Cross-channel (mobile, web) design experience Advanced technical literacy and deep understanding of content platforms and their impact on user experience Ability to manage multiple projects effectively with various stakeholders

Preferred qualifications, capabilities, and skills

Skilled at communicating your thinking and design decisions - you're able to bring people along on the journey with you Experience working in complex omni-channel ecosystems that are supported by multiple platforms Excellent agile planning skills; high accuracy in estimating tasks across teams Experience in a highly regulated environment is a plus