About the Team
J.P. Morgan is transforming the future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create.The Global Private Bank Design team is dedicated to creating cohesive, industry-leading products and experiences that help clients and employees achieve their goals. Our teams consistently innovate while adhering to the firm’s data sharing principles of security, client control and convenience, and privacy.
About the Role
As the Content Design Vice President, you will be a strategic leader in shaping our digital products. Your role will involve collaborating with cross-functional teams to assess product requirements, iterate on designs, and ensure alignment with business goals and user needs. You will focus on crafting user-centered content that simplifies complex industry jargon and regulations, empowering clients to understand and manage their finances effectively. In this position, you will lead content design for a high-profile, client-facing program. While primarily functioning as an individual contributor, you will also mentor junior team members and guide designers in content standards and best practices. With our team expanding, this is an exciting opportunity to join and contribute to building our practice.
Key Responsibilities
Collaborate with designers, researchers, product, and engineering teams to develop and enhance digital products for clients. Develop content strategies across various product verticals to ensure consistency and alignment with user needs and business goals. Build and maintain strong relationships with key stakeholders, including senior leadership, to advocate for user-centered content design and secure support for content intiatives. Understand the complexities of localizing content for a global audience. Establish, document, and enforce content standards and best practices to ensure clarity, accuracy, accessibility, and user engagement. Stay updated on trends and best practices in content design and financial services and share relevant insights with the team. Use research and data insights to guide content design decisions. Ensure all content complies with legal and regulatory requirements. Facilitate cross-functional collaboration to seamlessly integrate content design with other aspects of product development.Required Qualifications, Skills, and Capabilities
6+ years of experience in digital content creation, with a focus on UX writing, content design, and copywriting, including leadership roles in managing large-scale content projects. A bachelor's degree in English, Communications, Design, Business, Marketing, Finance, or a related field. Equivalent relevant experience will also be considered. Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail. Familiarity with Figma and other design tools with a track record of integrating these tools into content initiatives. Experience with accessibility, inclusive design, and localization, demonstrating a commitment to creating content that meets diverse user needs globally. Strong ability to drive alignment across cross-functional teams and leadership. Exceptional interpersonal skills and emotional intelligence for fostering stakeholder relationships and navigating dynamics of a large team. A strong understanding of the financial services and the investments industry, or the ability to learn and master this area.Preferred Qualifications, Skills, and Capabilities
Online portfolio demonstrating content design experiences (required for application; please include any passwords if password protected).We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you’re looking to build your career as part of a global design team tackling big challenges that impact people and products all around the world, we want to meet you.