Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Design and Customer Experience , you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectivesCollaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audienceCreate content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvementAdopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiencesAnalyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiencesDevelop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across Customer Acquisition and Marketing Platforms (CAMP)  Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers Identify and incorporate different kinds of data (research findings, analytics) into content strategy 

Present work, articulate strategy and impact of content decisions to stakeholders and leadership 

 

Required qualifications, capabilities, and skills

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platformsExperience in creating content architectures, storytelling, and clear and concise writingDemonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly contentExperience with iterative design techniques, incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experienceAdaptive learner in new financial services products and offeringsAdaptive learner in new financial services products and offerings Comfortable and confident when presenting work to cross-functional Directors Can direct self in both planning and structuring the work, and executing on expected levels of quality Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement Extensive experience working with brand and copy standards, including style, voice and tone 

 

Preferred qualifications, capabilities, and skills

Advocate for Accessibility Guidelines and Inclusive Design practices Has led content work on successful digital products, demonstrating user- and human-centered design approaches Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews A online portfolio is preferredPrior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes