**Our Fortune 500 client (One of the world's largest Banking companies) in Johnston, RI is looking for hardworking, motivated talent to join their innovative team.** **Job Title: ACH Operations Analyst** **Location: Johnston, RI 02919** **Duration: 08-10 months Contract** **Pay Range: $20-22.50/hr on W2, 40hrs/Week** **Are you a** ACH Operations Analyst **with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!** **Job Description:** Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. • Research and train clients on all products offered. • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues. • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. • Proactively advise management of impending problems or obstacles to meeting service standards. **Qualifications** Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations. • 5 Years of customer service and Call Center experience; banking experienced preferred • Excellent phone communication and listening skills • Ability to prioritize and manage daily workload • Ability to multi-task and work independently in a fast-paced work environment • Computer proficiency and acumen • Self-motivated attitude with a desire to succeed • Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail) **Education** High School (GED Equivalent), Bachelors Degree preferred. After 4 weeks of training, shift time may change. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.