Our client, the financial services industry, is seeking a Contact Center Specialist to join their team. As a Contact Center Specialist, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to adapt quickly, which will align successfully in the organization. **Job Title:** Contact Center Specialist **Location:** Johnston, RI **Pay Range:** $20.1 **What's the Job?** + Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers. + Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs. + Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity. + Troubleshoot issues and determine the appropriate course of action for effective resolution. + Work in a fast-paced environment, demonstrating active listening skills. **What's Needed?** + Strong communication and interpersonal skills. + Ability to learn and adapt quickly to new information and processes. + Customer-focused mindset with a desire to provide excellent service. + Comfort working in a fast-paced environment. + Willingness to participate in comprehensive training and ongoing development. **What's in it for me?** + Extensive training to build your expertise in the banking industry. + Opportunities for career growth and development. + Supportive team environment focused on your success. + On-site work experience in Johnston, RI. + Competitive pay rate with potential for extension or conversion. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.