Consumer Strategy & Operations Manager - UberEats
Uber
**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
**About the Team:**
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
**About the Role:** Come drive growth in a fast paced, dynamic business. This role sits within the Core Consumer Growth squad and plays a pivotal part in driving user engagement, frequency, and retention across Uber Eats.
You will be the voice of the consumer in key cross functional forums, shaping strategy and execution through deep consumer insights. You will own critical programs end to end, from data analysis and solution design through to execution and performance tracking, working closely with Product, Engineering, Merchant, and Marketing partners.
**Your impact in role:**
- Own the strategy and execution of high impact consumer engagement initiatives to increase frequency, retention, and lifetime value
- Manage the strategic investment portfolio across multiple growth levers, defining prioritisation, allocation, and ROI tracking
- Develop and deploy geo specific growth strategies using market archetypes and local conditions in priority regions
- Translate complex and ambiguous data into clear, actionable insights and recommendations for senior stakeholders
**The experience you’ll bring**
- 2+ years of experience in strategy, operations, consulting, tech, e commerce, or consumer growth roles
- Strong analytical capability, with experience working with complex data sets using Excel or Google Sheets (SQL a plus)
- Customer centric mindset with strong problem solving skills and the ability to structure ambiguous problems
- Proven ability to build relationships, manage cross functional projects, and execute in fast paced, high growth environments
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
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