A BSS/OSS Program Manager leads end-to-end delivery of telecom Business and Operations Support Systems programs. The role involves planning, execution, and governance of complex BSS/OSS transformations, including billing, CRM, provisioning, and network operations platforms. The Program Manager coordinates cross-functional teams, vendors, and stakeholders to meet scope, cost, quality, and timeline goals. Key responsibilities include risk and dependency management, budget control, roadmap planning, and ensuring alignment with business and regulatory requirements. Strong telecom domain expertise, leadership, communication skills, and experience managing large-scale system integrations are essential for success.