“I can be myself at work.”
You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.
We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.
“I can influence my income.”
You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.
“I can lead a full life.”
You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.
Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
Access on-demand professional development resources that allow you to hone existing skills and learn new ones
“I can be myself at work.”
You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.
We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.
“I can influence my income.”
You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.
“I can lead a full life.”
You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.
Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
Access on-demand professional development resources that allow you to hone existing skills and learn new ones
Primary responsibilities/essential functions:
Case Management
Provide high-quality day-to-day performance management and conflict resolution support, advice and counsel on appropriate management of concerns ensuring the effective management of ER-related risks (legal, financial and reputational) for associate relations issues
Assess concerns and perform troubleshooting and independent research to resolve complex matters. Troubleshoot associate issues or concerns, including comprehensive investigations as needed, identify the root cause of the problem and leverage tools and resources to determine how to resolve problems.
Consult with Capital’s business leaders, ER, and Legal department to effectively address intricate associate relations matters
Collaborate with HR Business Partners in the management of the annual common review cycle, leveraging HR tools and resources (e.g., Capital Career Resources, WorkDay, HRAcuity, etc.)
Build credibility and trust among associates by resolving concerns through compassion, a systematic approach, clear documentation and follow-through. Proactively learn the business of the relevant business area to create positive change and mitigate/resolve issues.
Lead internal investigations related to allegations of violations of policy, Title VII, or other unlawful conduct, ensuring consistent quality of results, strong documentation, timeliness of resolutions and an effective, supportive associate experience.
Review and monitor cases to identify trends, potential risk areas and development opportunities
Maintain all cases date in CG’s case management
Foster an inclusive culture and relationships by balancing associate advocacy with stewardship of company values and attention to business needs.
Training:
Identify training needs and prepare appropriate materials
Facilitate and coordinate training sessions and discussion forums related to AR best practices to advance AR philosophy across CG.
Data and Analytics:
Manage AR dashboards, reports and analyzes metrics.
Propose recommendations for enhancements to CG’s approach based on key insights,
Conduct trend analysis with large sets of information across unique company and team cultures, and
Interpret data, identifying key points and translating information into actional insights and ideas for practical solutions.
Projects/Initiatives:
Participate in functional project work, as needed.
Manage project scope and scope changes,
Draft and deploy communication plan,
Manage change management,
Track projects against milestones,
Address challenges
Monitor for continuous improvements
Performs additional responsibilities as assigned
Skills/qualifications:
Bachelor's degree preferred
At least five years of progressive experience directly related to ER, including providing consultation for coaching, employee relations, training and HR project management or program implementation.
Demonstrated experience conducting workplace investigations with strong documentation
Knowledge of federal and state employment and labor laws
Experience coaching and consulting at various levels in the organization with the ability to provide feedback in a thoughtful, constructive and solutions-oriented manner
Ability to lead fact-finding and exploratory conversations and probe in order to uncover critical information and details in order to reach sound conclusions
Ability to effectively manage information and leverage data/metrics to identify trends and solutions
Strong written and verbal communication skills
Strong critical thinking and analysis
Ability to manage multiple tasks and prioritize workload in a fast-paced environment
Ability to exercise independent judgment and discretion, as well as maintain confidentiality
Proficiency with Microsoft Office (MS Word, PowerPoint, Excel, Outlook, etc.)
Independence & Oversight
Individual contributor; owns projects, subset of a portfolio or moderately complex vertical Proactively & independently prioritizes work
Experiments with new approaches and shares learnings with others
Drives innovation and process improvement initiatives that support business and/or operational strategy (with oversight)
Business Acumen
Able to understand and discuss clients, operations, capabilities, strategy, and goals
Proactively identifies potential areas of conflict or difficulties for clients
Strong understanding of CG products and business processes, and how they apply to the client group
Makes recommendations to improve our strategic objectives based on experiences and business acumen/knowledge
Communication, Collaboration & Influence
Builds positive partnerships through communication; demonstrates self-assuredness; creates an environment of collaboration
Champions initiatives, addressing disagreements respectfully and seeking win-win solutions;
provides candid feedback to colleagues and superiors; presents solutions to the client
Influences associates and leaders on change to understand reasoning, overcomes most resistance easily
Demonstrates effectiveness in leading/facilitating a variety of meetings
Consulting (incl. Judgment & Decision-Making)
Diagnoses, designs and implements solutions informed by business acumen, data and analytics, and input from relevant stakeholders to make tactical decisions with changing circumstances
Proactively partners with management to support decision-making, solve problems, and mitigate risk
Manages complex consultative conversations, balancing differing views and stakeholders
Demonstrates sound judgement in resolving matters of moderate to high complexity
Functional Expertise (HR expertise)
Proactively applies HR functional concepts into practice with guidance
Teaches HR functional concepts and processes to team and utilizes knowledge/templates to improve functional expertise
Project Management
May manage more complex projects by identifying the critical path and key risks, acting as a thought partner, steering the team, aligning stakeholders, connecting to the bigger picture (e.g., client strategy, business objectives, etc.)
Reporting & Analytics
Proactively identify need for data to address an issue. Connects dots between large, complex data sets to build a story to influence decision making, including adapting recommendations for potentially complex or multiple LOBs
Recommends relevant data uses; communicates reasoning to stakeholders
Values Differences & Empowers Others
Values Differences
Seeks out diverse input to earnestly consider/change decision for optimal outcomes
Role models curiosity and participation in driving Capital’s culture and core values
Empowers Others
Serves as a catalyst for creating a safe space and positive environment for others to take risks and fail forward by providing support and encouragement
Entrusts others to make decisions, based on proximity to and knowledge of the problem or opportunity to stretch/develop; not focused on hierarchy
Global & Strategic Mindset
Partners globally (e.g., all regions represented throughout decision-making process, etc.)
Understands future challenges and opportunities for own team and clients (time horizon 1-2+ years)
Proactively aware of HR work outside of own responsibilities to understand dependencies, strategic view; makes connections; escalates any potential conflicts appropriately
Resourcefulness & Adaptability
Cultivates professional relationships to access diverse expertise; finds innovative solutions using limited resources; takes proactive steps without waiting for direction
Able to analyze challenges and find creative solutions to recover from setbacks and maintains productivity
Embrace and leverage new technologies, and brings others along to improve simplicity and scale
Core requirements:
N/A — all role requirements are captured in the sections above.
Working conditions:
N/A — this role doesn’t require any environmental conditions inherent to the job that would be considered outside of a normal office environment.
“I can apply in less than 4 minutes.”
You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.
“I can learn more about Capital Group.”
At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.