Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consultant, Performance Analytics - Fraud & Payments Senior Analyst

Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.


Roles and Responsibilities
Client Impact
•\tProvide creative input on projects across a range of industries and problem statements
•\tContribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
•\tCollaborate with Mastercard team to understand clients’ needs, agenda, and risks
•\tDevelop working relationship with client analysts/managers, and act as trusted and reliable partner
•\tSupport data-driven insights and strategy recommendations on fraud prevention/detection rules, case management, and mitigation approaches to balance fraud losses and customer experience
•\tSupport clients in understanding Mastercard’s payment ecosystem and best practices, including authorization, chargebacks, liability shifts, and network-level fraud products
•\tProvide support on authentication strategies to help clients reduce friction while managing fraud risk
•\t

Team Collaboration & Culture
•\tCollaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
•\tCollaborate with cross-functional Mastercard Teams to translate complex fraud and payments challenges into actionable solutions and advisory recommendations
•\tIndependently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
•\tLead internal and client meetings, and contribute to project management
•\tContribute to the firm's intellectual capital
•\tReceive mentorship from performance analytics leaders for professional growth and development
•\tBuild early-stage skills in narrative-building and storytelling to explain complex fraud and payments insights to non-technical audiences

Qualifications
Basic qualifications
•\tProven experience (3-5+ years) in Fraud strategy/analytics, risk management or payment systems, ideally within Banking, Finance, Fintech, or retail.
•\tUnderstanding of Fraud prevention and detection strategies, rules management and processes across cards and payments
•\tData and analytics experience such as working in coding software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures, with the ability to turn data into meaningful insights and recommendations.
•\tUndergraduate degree within STEM, data and analytics or similar
•\tExperience managing clients or internal stakeholders
•\tAbility to analyze large datasets and synthesize key findings
•\tProficiency using data analytics software (e.g., Python, R, SQL, SAS)
•\tAdvanced Word, Excel, and PowerPoint skills
•\tAbility to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
•\tAbility to communicate effectively in English
•\tEligibility to work in Australia for long term

Preferred qualifications
•\tAdditional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI), or working with Hadoop framework and coding using Impala, Hive, or PySpark
•\tAbility to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
•\tExperience managing tasks or workstreams in a collaborative team environment
•\tAbility to identify problems, brainstorm and analyze answers, and implement the best solutions
•\tRelevant industry expertise – familiarity with emerging fraud threats, including scams, account takeover, first party fraud, or mule networks; and exposure to chargebacks and disputes
•\tExposure or understanding of industry best practices in relation to digital wallet, payment authentication, e-commerce
•\tFamiliarity with cross-border fraud patterns and challenges in multi-market payment environments
•\tAwareness of risks in emerging payment methods such as BNPL, real-time payments, and crypto/virtual assets

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.