Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

QualificationsAnalytical skills to prepare and summarize data into business solutions and provide sound analysisAble to communicate complex technical terms and/or processes in business language tailored to clientSelf-starter able to achieve results as part of an effective team (across countries and time zones)Able to effectively prioritize and multi-task under deadlinesExperience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organizationKnowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.

Basic to intermediate proficiency in the following skills:

Building client relationships - Build credibility and create trust-based relations, partner with clients to build their businessBecoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnershipsSuccess planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutionsClient engagement - Communicate clearly and effectively with clientsProactiveness - Think ahead and take actionCritical thinking - Take ownership over problems and find creative solutions to complex problems

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.