At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.
Role OverviewAs a Construction Services Assistant, you help supervise resident relations and occupied unit renovations, vendor oversight, and curb appeal management to ensure construction projects go smoothly for both workers and residents.
**This is a project based role with an expected duration for 4-5 months.**
The Resident Experience Champion
Minimize the disruptive aspects of our construction projects so residents can continue enjoying a happy home lifeKeep residents in the loop regarding the status of projects by clearly communicating what’s currently underway and what’s coming nextEmbody Cortland’s high standards of excellence and represent your community in a professional manner on and off the propertyBend over backwards to solve residents’ renovation-related problems — turning just about anybody’s frown upside-down
The Compliance and Quality Supervisor
Ensure that construction workers follow principles of conduct and respect community residents to contribute to a pleasant renovation siteSupervise work performed in occupied units to safeguard residents’ belongings and make sure their apartments are in the same state as they left themLock up each unit at the end of the day, making sure no subcontractors are lingering behind and that all in-process work areas are spiffy clean
The Site Care Steward
Understand that an absence of clutter and chaos make for strong curb appeal and a powerful first impressionKeep renovation sites clean and tidy — removing trash, breaking down empty boxes, or helping to clean up available apartment unitsKeep our grounds, amenities, building exteriors, office spaces, parking lots, and other community buildings clear of construction debrisPerform tasks professionally, without endangering yourself, residents, or fellow associates — report physical safety hazards to your supervisor
The Impact You Can Make
Resident retention is at an all-time high, even with all the construction and renovations going on.Residents can walk though their outdoor space with pride, “ooh-ing” and “ahh-ing” over how little their spaces have been disturbed.Subcontractors stick to our low-disturbance protocols and are motivated to keep work areas as clean as possible.Grounds and common areas look so great that residents wonder if these so-called renovations are even taking place.
Qualifications High school diplomaStrong communication skills with the ability to convey project updates and resolve concerns professionally across a diverse range of people, including the Construction team, residents, vendors and on-site teams.Customer service orientation with experience maintaining positive resident relations and solving renovation-related issues.Attention to detail and organizational skills to ensure units and common areas are secure, clean, and orderly with minimum impact to the Residents’ standard of livingKnowledge of safety standards and ability to enforce compliance among subcontractors.Physical stamina and comfort performing hands-on tasks in active construction environments.A valid driver’s license and auto insuranceAbility to work under tight deadlines and execute in a transitional environment About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com.
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
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