Connect Success Rep - IS Project Management
Kettering Medical Center
Welcome page Returning Candidate? Log back in! Connect Success Rep - IS Project Management Posted Date 1 month ago(12/24/2025 2:35 PM) Job ID 2025-57457 Job Category Information Technology Job Type Full-Time Shift First Shift Department 973093 - IS PROJCT MGMT OFF FTE 80 Hours Per Pay Period/FTE 1.0 Job Code 127260 Job Details
• Associate degree or equivalent combination of education, certification, and experience• 3+ years of experience working in a healthcare environment, preferably in a hospital system setting
• 2+ years of experience as a user of the Epic EMR
• 2+ years in a service-related role, requiring routine customer/patient interaction[Ohio, United States] Other
• Epic Customer Success training within 1 year of hire• Strong communication and interpersonal skills
• Knowledge of healthcare workflows and processes
• Certifications related to Epic EMR implementation or support preferred but not required
• Ability to build and maintain positive relationships with clients
• Excellent problem-solving and analytical skills
• Proficiency in using technology and software applications
• Knowledge of how to leverage data analytics and reporting tools
• Presentation skills, necessary for client reviews Job Responsibilities:Develop and maintain strong relationships with key stakeholders within client organizations,
including IT leadership, clinical staff, and end-users.
• Understand customer goals and priorities through both virtual and on-site interactions
• Develop and implement plans to achieve customer goals with Epic
• Serve as the primary point of contact for clients throughout the implementation and adoption
process.
• Hold performance reviews with clients
• Proactively communicate with end-users and address their needs
• Monitor customer satisfaction and identify areas for improvement
• Maintain coverage of up to Connect 20 practices or 75 total providers
• Customer Satisfaction:
Customer Satisfaction Survey scores
Ticket resolution time
• Adoption and Usage:
MyChart adoption rate
Contract renewal rate
Feature usage metrics
• Project Success:
On-time project delivery
Project budget adherence
Customer satisfaction with project outcomes Options Apply Today!ApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
Support Services | Miamisburg|Full Time | Days
Responsibilities & Requirements Job Requirements:• Associate degree or equivalent combination of education, certification, and experience• 3+ years of experience working in a healthcare environment, preferably in a hospital system setting
• 2+ years of experience as a user of the Epic EMR
• 2+ years in a service-related role, requiring routine customer/patient interaction[Ohio, United States] Other
• Epic Customer Success training within 1 year of hire• Strong communication and interpersonal skills
• Knowledge of healthcare workflows and processes
• Certifications related to Epic EMR implementation or support preferred but not required
• Ability to build and maintain positive relationships with clients
• Excellent problem-solving and analytical skills
• Proficiency in using technology and software applications
• Knowledge of how to leverage data analytics and reporting tools
• Presentation skills, necessary for client reviews Job Responsibilities:Develop and maintain strong relationships with key stakeholders within client organizations,
including IT leadership, clinical staff, and end-users.
• Understand customer goals and priorities through both virtual and on-site interactions
• Develop and implement plans to achieve customer goals with Epic
• Serve as the primary point of contact for clients throughout the implementation and adoption
process.
• Hold performance reviews with clients
• Proactively communicate with end-users and address their needs
• Monitor customer satisfaction and identify areas for improvement
• Maintain coverage of up to Connect 20 practices or 75 total providers
• Customer Satisfaction:
Customer Satisfaction Survey scores
Ticket resolution time
• Adoption and Usage:
MyChart adoption rate
Contract renewal rate
Feature usage metrics
• Project Success:
On-time project delivery
Project budget adherence
Customer satisfaction with project outcomes Options Apply Today!ApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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