Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What you will have an opportunity to do:

FLSA: Exempt

POSITION TITLE: Conference Services Manager

DIVISION/DEPARTMENT: Catering Sales

REPORTS TO (TITLE): Director of Catering

SUPERVISES: None

DATE (Revised): January 2, 2026

BASIC FUNCTION

The Conference Services Manager is responsible for planning, coordinating, and executing assigned group meetings and events from turnover through completion. This position serves as the primary liaison between clients and hotel departments, ensuring accurate communication, operational alignment, and exceptional service delivery while meeting contractual, financial, and service standards. Proficiency in Delphi is essential to effectively manage accounts, event details, traces, and communication.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

Minimum 2–3 years of experience in conference services, event management, or a similar role

Prior hotel, resort, or conference center experience preferred

Strong working knowledge of Delphi (required) for account management, event tracking, and reporting

Strong organizational skills with exceptional attention to detail

Excellent customer service and communication skills

Ability to stand and walk for extended periods

Ability to read, write, and speak English

Flexibility to work evenings, weekends, and holidays as business requires

ESSENTIAL FUNCTIONS

Manage and execute assigned group events, coordinating meeting space, audiovisual, food and beverage, and related services across departments.

Serve as the primary point of contact for clients, providing personalized service and maintaining accurate event documentation within Delphi.

Participate in key operational and client meetings, including Resume Meetings, BEO Meetings, Pre-Convention Meetings, Menu Tastings, and Planning Visits.

Finalize event details, maximize revenue through up-selling, and ensure accuracy of BEOs, resumes, banquet checks, and post-event billing, ensuring all information is properly entered and maintained in Delphi.

Conduct space walkthroughs with Banquet leadership to ensure client satisfaction.

Make timely decisions that balance guest needs with hotel financial, staffing, and safety considerations.

Resolve on-site issues promptly and keep the Director of Catering informed of any concerns or unusual situations.

Maintain thorough knowledge of hotel facilities, meeting space capacities, and operational capabilities.

Coordinate with external vendors as required to support event execution.

Support forecasting efforts and departmental reporting through accurate Delphi data management.

MARGINAL FUNCTIONS

Perform other reasonable duties as assigned.

Maintain positive working relationships with all departments.

Ensure all account information, traces, and documentation are current and accurate in Delphi.

ENVIRONMENT

Indoor work environment with carpeted surfaces. Workspace is well-lit, climate-controlled, and properly ventilated.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.