Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB PURPOSE: 

To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs.  These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

JOB RELATED ACCOUNTABILITY: 

Provides equipment management services for at least 300 Product Link assets, 50 VIMS assets, or some combination of both.

JOB DUTIES: 

Condition Monitoring Advisors (CMAs) will monitor the elements of S•O•SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. This includes the following essential duties and responsibilities:

•           Aggregate and correlate the five elements of condition monitoring, where all are available.

•           Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.

•           Provides equipment recommendations to Caterpillar dealers and customers.

•           Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.

•           Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.

•           Provides information for equipment management lead tracking and resolution.

•           Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.

•           Facilitates ongoing customer meetings with Caterpillar dealers, product groups, JSS and others as needed.

•           Communicates verbal recommendations as required to customers and their Caterpillar dealers.

•           Builds collaborative relationships & acts as a consultant with equipment management personnel.

BACKGROUND/EXPERIENCE: 

6+ years in product support and/or engineering fields, with demonstrated on-machine troubleshooting experience.  Strong customer service/contact experience, communication, and organizational skills are essential to success in this position. Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. Position requires initiative and ability to resolve issues either individually or through appropriate team guidance. A degree in engineering, business, marketing and/or equivalent application experience is highly desired. Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.

Relocation is available for this position.

Posting Dates:

February 3, 2026 - February 12, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.