Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Concierge

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Concierge serves as a knowledgeable and resourceful ambassador of the Dellshire Resort, providing guests with personalized assistance, local insights, and exceptional service to enhance their stay. This position ensures guests receive accurate information, tailored recommendations, and seamless coordination for reservations, transportation, and special requests. The Concierge plays an essential role in delivering Dellshire’s signature hospitality by anticipating guest needs and creating memorable experiences from arrival to departure.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Welcome and engage with guests in a warm, professional, and proactive manner.Provide detailed information and recommendations on local attractions, dining, shopping, entertainment, and cultural activities.Coordinate reservations for restaurants, transportation, spa services, tours, and entertainment on behalf of guests.Maintain an up-to-date knowledge of resort amenities, events, and promotions.Anticipate guest needs by offering personalized service and thoughtful touches throughout their stay.Handle and follow up on guest requests, deliveries, and special arrangements efficiently and confidentially.Maintain organized guest records, logs, and documentation for follow-up and service continuity.Develop and maintain professional relationships with local businesses, vendors, and tourism partners to provide exceptional service options.Collaborate with the Front Desk, Bell, and housekeeping teams to ensure seamless guest experiences.Uphold confidentiality, discretion, and professionalism in all guest interactions.Assist with VIP and group guest arrangements as directed by management.Promote Dellshire Resort’s values of hospitality, integrity, and excellence through every interaction.

What are we looking for?

Who You Are

High school diploma or equivalent required; degree or coursework in Hospitality or Tourism preferred.Minimum 1–2 years of guest service, concierge, or front office experience in a full-service hotel or resort.Strong knowledge of local area attractions, events, and culture.Exceptional communication, organization, and interpersonal skills.Ability to multitask and prioritize in a fast-paced, guest-facing environment.Professional appearance and demeanor with a genuine passion for service.Proficiency in Microsoft Office and property management systems.Flexible availability including weekends, holidays, and evenings as required by resort operations.Other duties as assigned by Manager.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every journey tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$15.50

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$15.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.