Job Title

Concierge

Job Description Summary

Energetic and efficient front desk and office support person to work in operations for a commercial real estate services company in Boston. The candidate will work closely with the Operations team and fee-earners (brokers) within the market to provide support and implement strategic initiatives. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support clients, guests, and employees in the Office.

Job Description

Energetic and efficient front desk and office support person to work in operations for a commercial real estate services company in Boston. The candidate will work closely with the Operations team and fee-earners (brokers) within the market to provide support and implement strategic initiatives. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support clients, guests, and employees in the Office.

Essential Job Duties:

Office Operations

Manage front desk by providing building access (when required) and notifying the employees that client, vendor or job candidate has arrived

Coordinate catering, conference room space, invitations, and other event planning activities as needed

Must have the ability to understand and explain AV technology as it applies to each individual requirement and complete AV checks of all conference rooms each day ensuring everything is functional and ready for use

Support, organize, and/or assist with internal meetings and events as required

Answer and screen all incoming calls and relay messages for 2 offices

Communicate general company information

Communicate with operations staff, fee-earners, and Market Leader

Handle calls with discretion per the request of the operations staff, fee-earners, and Managing Principal

Office Administration / Vendor Management

Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor

Enter all new local vendors into Workday and cleanse data, if required

Support mail room operations (i.e., picks and sorts mail daily, postage machine, fax and copy machines, manages incoming and outgoing FedEx shipments)

Work with Operations Manager on business continuity issues

Assistance with onboarding new employees

Order business cards

Document preparation (review, print, bind)

Support the operations team with office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning

Other duties as assigned

Role will be evaluated on the following:

Management of costs to budget, keeping variances to a minimum

Positive attitude

Professionalism

Efficiency and dependability

Organization

Customer service and people skills

Timeliness and responsiveness to requests and conflict resolution

BACKGROUND AND EXPERIENCE

Demonstrated experience should include:

HS Diploma or GED required, college degree preferred

Very good written and oral communication skills

A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred

Competencies

Ability to follow instructions and procedures

Ability to deal and communicate effectively with all levels of staff and management

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise

Strong written and oral skills

Strong Microsoft Office Suite skills

Knowledge of office administrative duties

Good judgment, tact, and discretion

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $24.52 - $28.846153

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”