JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

OVERALL ROLE

The Concierge is generally the first point of contact for visitors, guests, vendors and clients making this role one of the most important in the office. That ever-present welcoming smile is the start of the great Workplace Experience for visitors and regulars alike.

Providing onsite support

You will be reporting to the JLL Assistant Facilities manager. Your actual daily duties will be subject also to any events taking place on site, whereby you may be called upon to assist.

Whilst site administration will be the responsibility of the Facilities Coordinator, it is not uncommon for the Concierge to assist during times of high volume. This might entail work with the client’s workspace software. This may also entail support with the helpdesk ticketing platform.

Major responsibilities

General administrative

Provide superior customer service through reception and visitor management

Direct all phone inquiries to the appropriate customer service representatives

Parking registration

Badge management

Mailroom management including Incoming and outgoing mails/parcels

Support for business cards and corporate cards

Assist with internal event

Dawn Raid support

Stationery stock management

Site operation support

Lost and Found management 

Efficiently manage help desk tickets in a timely manner

Assist vendor staff with on-site access

Daily, weekly and monthly report for reception-related operations

Support ad-hoc requests requested by JLL facilities team and clients

 Finance Management

Proceed with finance procedures for network & phone bill expenses and freight service

Major capabilities

Basic English communication skill is required

Hospitality skills

Effective communication and time management skills

Sound like you? To apply, you need to:

Have a Passion for service

Do you have prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of mail despatch, help desk functions, reception duties, visitor management, Microsoft Office applications and customer care? 

Be a Team Player

JLL’s unmatched excellence is only made possible by teamwork—a core value we want you to possess. As the Concierge, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record in timeliness and accuracy, all while following company standards and procedures.

Be a Client Focused enthusiast

It is important that you can easily interact with the client staff and visitors. We’ll also count on you to manage those slightly more difficult situations when people might be having a bad day and are less happy and friendly than they would normally be. Do you have the inner peace to cope with these occasional occurrences, with a smile and a ‘happy-to-help’ attitude?

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our market-leading Rewards Program, competitive pay, and benefits package.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.