**Position Overview** This IT support position spans several critical operational areas, including: • IT Operations • 24/7 Command Center & NOC • Enterprise Monitoring • Job Scheduling • Data Center Management • Major Incident Management The position involves monitoring physical computer rooms, servers, databases, applications, and related processes. It also provides first-level support and escalation, working closely with all MIS departments to ensure timely and accurate data processing. Compliance with SOX, PCI, and MA201 standards is essential. **A Day In The Life** **1. Operations Monitoring & Support (45%)** + Monitor applications, processes, and server/database health + Analyze errors, malfunctions, and job failures to determine corrective actions + Manage job scheduler queues and console messages to meet SLAs + Operate monitoring and system admin tools to resolve incidents + Notify systems and programming teams of job run issues + Provide infrastructure support and initiate Command & Control meetings as needed + Understand and act on critical system failure urgency and escalation SLAs **2. System & Application Administration (15%)** + Administer Linux and Windows OS environments, including security and third-party tools + Use command-line tools and understand networking fundamentals (NFS, NIS, DNS, Domains) + Write and maintain scripts (e.g., Shell, Perl) for automation and administrative tasks + Maintain runbooks and technical documentation **3. Data Center & Maintenance Operations (20%)** + Perform hands-on data center tasks: racking/staking servers, installing PDUs, cabling + Conduct routine hardware/environmental maintenance and inspections + Clean file systems, restart services, and restore corrupted systems/files + Maintain logs and operational reports + Assist with hardware/software rollouts and inventory management + Monitor environmental conditions in data centers and server rooms **4. Backup & Recovery Management (20%)** + Monitor and execute tape and digital backups/restores + Troubleshoot and escalate failed backups + Understand and operate backup hardware systems **Scope and Impact:** + Requires a solid understanding of Data Center environments and components, including the operational impact of server and application downtime. + Must be able to independently troubleshoot and resolve system issues through to resolution. + Strong communication skills are essential for collaborating with both technical and non-technical stakeholders. + Ability to travel between local campus locations as needed. **You'll Come With** **Education:** + High school diploma or GED required + Technical school training, associate, or bachelor’s degree preferred but not required **Experience:** + Minimum 4 years of experience in IT operations and troubleshooting + At least 4 years of hands-on technical experience in relevant environments **Skills and Abilities:** + Solid understanding of computer operations principles, practices, and techniques + Proven ability to follow technical instructions, both verbal and written + Working knowledge of Unix/Linux, Windows, command-line tools, NetBackup, Nagios, SolarWinds, and UC4 Scheduler preferred + Strong attention to detail and troubleshooting skills + Ability to maintain accurate and detailed operational logs + Self-motivated with the ability to work independently and drive results with minimal supervision **Physical Requirements:** + Must be able to lift and install servers, climb ladders, work with raised flooring, and run cabling within the Data Center environment. + Occasional on-call responsibilities; minimal travel required. + The role involves physical activities such as occasional lifting, carrying, pushing, pulling, stooping, kneeling, crouching, and crawling. + Requires significant fine motor skills and finger dexterity for handling equipment and performing technical tasks. + Typical work distribution: approximately 80% sitting, 10% walking, and 10% standing. + Work is performed in a controlled environment with minimal temperature variation and low exposure to hazards. \#LI-TG1 **Come join our team. You’re going to like it here!** You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. **Pay Range** $15.60 - $22.00 **Posting Number** R100136 **Location** New Jersey-Edgewater Park **Address** 4287 Route 130 S **Zip Code** 08010 **Pay Rate** Hourly **Career Site Category** Corporate **Position Category** Information Technology **Job Type** Full-Time **Remote Type** In Office/On-site **Evergreen** No