**Position Overview** This IT support position spans several critical operational areas, including: • IT Operations • 24/7 Command Center & NOC • Enterprise Monitoring • Job Scheduling • Data Center Management • Major Incident Management The position involves monitoring physical computer rooms, servers, databases, applications, and related processes. It also provides first-level support and escalation, working closely with all MIS departments to ensure timely and accurate data processing. Compliance with SOX, PCI, and MA201 standards is essential. **A Day In The Life** **1. Operations Monitoring & Support (45%)** + Monitor applications, processes, and server/database health + Analyze errors, malfunctions, and job failures to determine corrective actions + Manage job scheduler queues and console messages to meet SLAs + Operate monitoring and system admin tools to resolve incidents + Notify systems and programming teams of job run issues + Provide infrastructure support and initiate Command & Control meetings as needed + Understand and act on critical system failure urgency and escalation SLAs **2. System & Application Administration (15%)** + Administer Linux and Windows OS environments, including security and third-party tools + Use command-line tools and understand networking fundamentals (NFS, NIS, DNS, Domains) + Write and maintain scripts (e.g., Shell, Perl) for automation and administrative tasks + Maintain runbooks and technical documentation **3. Data Center & Maintenance Operations (20%)** + Perform hands-on data center tasks: racking/staking servers, installing PDUs, cabling + Conduct routine hardware/environmental maintenance and inspections + Clean file systems, restart services, and restore corrupted systems/files + Maintain logs and operational reports + Assist with hardware/software rollouts and inventory management + Monitor environmental conditions in data centers and server rooms **4. Backup & Recovery Management (20%)** + Monitor and execute tape and digital backups/restores + Troubleshoot and escalate failed backups + Understand and operate backup hardware systems **Scope and Impact:** + Requires a solid understanding of Data Center environments and components, including the operational impact of server and application downtime. + Must be able to independently troubleshoot and resolve system issues through to resolution. + Strong communication skills are essential for collaborating with both technical and non-technical stakeholders. + Ability to travel between local campus locations as needed. **You'll Come With** **Education:** + High school diploma or GED required + Technical school training, associate, or bachelor’s degree preferred but not required **Experience:** + Minimum 4 years of experience in IT operations and troubleshooting + At least 4 years of hands-on technical experience in relevant environments **Skills and Abilities:** + Solid understanding of computer operations principles, practices, and techniques + Proven ability to follow technical instructions, both verbal and written + Working knowledge of Unix/Linux, Windows, command-line tools, NetBackup, Nagios, SolarWinds, and UC4 Scheduler preferred + Strong attention to detail and troubleshooting skills + Ability to maintain accurate and detailed operational logs + Self-motivated with the ability to work independently and drive results with minimal supervision **Physical Requirements:** + Must be able to lift and install servers, climb ladders, work with raised flooring, and run cabling within the Data Center environment. + Occasional on-call responsibilities; minimal travel required. + The role involves physical activities such as occasional lifting, carrying, pushing, pulling, stooping, kneeling, crouching, and crawling. + Requires significant fine motor skills and finger dexterity for handling equipment and performing technical tasks. + Typical work distribution: approximately 80% sitting, 10% walking, and 10% standing. + Work is performed in a controlled environment with minimal temperature variation and low exposure to hazards. \#LI-TG1 **Come join our team. You’re going to like it here!** You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Pay Range** $15.60 - $22.00 **Posting Number** R100136 **Location** New Jersey-Edgewater Park **Address** 4287 Route 130 S **Zip Code** 08010 **Pay Rate** Hourly **Career Site Category** Corporate **Position Category** Information Technology **Job Type** Full-Time **Remote Type** In Office/On-site **Evergreen** No