Key Responsibilities Manage and maintain product and client specification systems and online portals Administer and investigate customer complaints, ensuring timeous resolution and closure Support the implementation and ongoing management of Quality Management Systems (QMS) Control and standardise quality and compliance documentation in line with certification standards Plan, coordinate, and administer internal, supplier, and third-party audits Assist with audit preparation, reporting, corrective actions, and traceability exercises Ensure compliance with health, safety, hygiene, and housekeeping standards Administer compliance databases and online compliance portals Support supplier development and participation in Fair Trade, Organic, and social compliance audits Liaise with internal departments and external stakeholders on quality and compliance matters Minimum Requirements Grade 12 or equivalent Relevant tertiary qualification (Degree or National Diploma) Minimum 2 years’ experience in a quality, compliance, or auditing role Exposure to Quality Management Systems (ISO, GFSI, or similar advantageous) Experience with audits, document control, and compliance administration Proficient in MS Word and Excel Valid driver’s license and own vehicle (local travel required) Key Competencies Excellent attention to detail Strong organisational and administrative skills Analytical and logical thinker Ability to work independently and meet deadlines Strong communication and problem-solving skills ***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***