Overview & Responsibilities

Republic Finance is seeking an outstanding problem solver and people-person with excellent interpersonal skills to join the Compliance Team within the Legal & Compliance department. This position is responsible for investigating complaints, credit disputes, and fraud claims that come in directly from customers or consumers. This includes gathering documentation, conducting research to determine the root cause of the issue and if any corrective action is necessary to resolve the issue, and drafting written responses to provide detailed results of the investigation. A Compliance Specialist will work with supervision to look for patterns of potential systemic issues and potential gaps in policies and procedures. The ideal candidate will have excellent communication skills, prior experience in the personal consumer loan industry, including loan originations, servicing, and collections, as well as experience with investigations and excellent writing skills. This is a hybrid position that can be based in our Baton Rouge, Louisiana or Plano, Texas office.

 

Who is Republic Finance?

In business for 70 years, we are proud to be a trusted lender online and through our branch network in over 260 communities in 16 states! Driven by our shared mission to pursue excellence for our customers, Republic Finance is a fast-growing consumer finance company that is continually innovating to serve our customers when, where and how they want to be served. We offer hard working Americans secured and unsecured personal installment loans – a typical loan is $5,000 repayable in equal monthly installments over three years.

 

Job responsibilities are as follows:

Assist with the company’s efforts to ensure that its multi-state offices operate in compliance with federal, state and local laws and regulationsRespond timely to consumer complaints, credit disputes, and fraud claimsWork directly with Operations team members and leadership, the Internal Audit team, and various Support teams to research and investigate consumer questions, concerns, complaints, or other issues, and to help identify areas where branches may require additional training regarding policies and/or procedures or where policies and/or procedures may be unclear and therefore require revisionDocument all consumer complaints and related research and investigations in the appropriate complaint database and track to resolutionPrepare written responses to letters received from consumers regarding a variety of topics, including, but not limited to, requests for loan documents and inquiries related to account status, payments, and credit reportingDraft and mail customized responses after investigating consumer complaints (written and verbal), as necessaryProvide branches and Central Operations teams with instructions on how to notate, flag, or add alerts to accounts upon receipt of consumer requests received through all communication channelsEscalate serious complaints to the appropriate Republic Finance supervisorProvide input to Human Resources regarding investigations of Republic Finance employees after receiving consumer complaintsRecognize the importance of compliance when working at a financial institution and ensure all appropriate protocols and security measures related to customer accounts are followedAssist with special projects, as needed
Requirements

Education: Bachelor’s or Associate’s degree in a field related to banking, finance, law, or internal audit; or 3-5 years of work-related or branch customer service experience in a related fieldExcellent verbal and written communication skills and the ability to communicate professionally, effectively, and courteously with anyoneHighly organized and a detailed and deadline-oriented personAbility to think independently and take initiative to de-escalate situations and solve problemsExcellent digital literacy, including proficiency in Microsoft 365 (Word, Excel, PowerPoint, Copilot, etc.) and Adobe AcrobatDemonstrated experience with PolicyTech, absVision, and AI tools a strong plusFamiliar with financial and lending laws and regulationsMust pass drug screen, criminal background check, and credit check
Benefits

We offer a competitive compensation and benefits package including: 

 

Health, Dental, & Vision Insurance15 days of Paid Time Off (PTO) to start + 1 additional personal holiday401k + employer matchCompany provided Life Insurance & Long Term DisabilityEmployee Assistance Program - Confidential mental health support

 

Additional benefits with Republic Finance include:

 

Access to LinkedIn Learning's library of 10,000+ professional development coursesEmployee of the Month ProgramPhilanthropic support for multiple charities including an annual drive for St. Jude Children's Research HospitalRegular drawings for Sports ticketsProfessional offices with a friendly team environment

 

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.